What are agents and intelligent workflows?
Agents and workflows are smart digital assistants that not only provide answers but also effectively carry out actions within your processes. This way, AI isn’t just something that exists alongside your processes—it becomes an integral part of them. Depending on your needs, we build Custom Copilots, agents within existing apps, or fully customized agents.
From Working with AI to Working Thanks to AI
Many companies are experimenting with AI, but it often remains limited to isolated applications or generic copilots. The real added value comes when AI is deeply integrated into your daily processes and helps carry out the work.
Today, AI is primarily an assistant; agents let AI do the work
Today, AI mainly helps with writing and summarizing. The real benefits come when AI helps you carry out your processes. Our AI Benchmark 2026, a survey of 150 professionals in Belgium and the Netherlands, highlights the gap:
92%
Currently, AI is primarily used for text and content.
56%
remains in the experimental and pilot phase.
6%
has broadly integrated AI into its processes.
There’s a lot of enthusiasm, but AI remains largely on the sidelines of your processes. AI agents are making the leap from assistants to executors: they carry out tasks, integrated into your systems and workflows. That’s exactly where the value lies—value that a chat window alone cannot deliver.
Why Choose AI Agents?
Many organizations face similar challenges:
- The basic functionality of standard Copilots is a good start, but it quickly proves insufficient for specific workflows.
- Pressure is mounting to work more efficiently and derive value from AI more quickly.
- Processes that are repetitive, error-prone, or labor-intensive call for the targeted use of AI.
- Companies want to integrate AI into existing tools such as Dynamics 365 and Exact—not as an experiment, but to increase productivity.
- AI agents are a hot topic: organizations don’t want to fall behind and are looking to make innovation a reality.
What are the benefits?
With agents and intelligent workflows, you shift from ‘working with AI’ to ‘working thanks to AI.’ Specifically:
- Greater efficiency: repetitive and error-prone tasks are automated.
- Faster turnaround times in your daily processes.
- AI that works where your team is already active, within your existing systems.
- More time for work that adds real value.
- A tangible differentiator and visible innovation within your organization.
- A sustainable integration of AI, with solutions that grow along with your needs.
Solutions
What We Build
Depending on your process and goals, we build different types of agents:
Custom Copilots
Smart assistants that support employees in their daily tasks. For example, a Copilot that helps salespeople with insights, suggestions, and follow-up tasks.
Agents in existing apps
AI integrated directly into the applications your team already uses. For example, an agent that automatically processes orders in Business Central.
Custom Agents
Fully customized agents that extend existing automation flows with AI and large language models, tailored to a specific business process.
From Idea to Production in 4 Steps
Our AI expert briefly explains how we take your AI agent from initial concept to a working solution in production. We build on your starting point and work in a results-oriented and agile manner:
- Short intake: a no-obligation conversation in which we assess your maturity and potential through four key questions.
- Indicative roadmap: We determine which AI solutions are the best fit and outline a starting point.
- AI Discovery: a comprehensive, modular assessment featuring tech, policy, and people scans, along with a use-case workshop.
- Roadmap and implementation: We’ll build the agent together, deploy it into production, and transfer the knowledge so you can manage it yourself.
Triple I Framework
Three Approaches for Maximizing the Impact of AI
AI impact arises along three strategic axes that are not mutually exclusive. An organization can move along all three at the same time, each at its own pace: a Copilot rollout on the shop floor, an agent experiment in a department, and a custom solution for a specific business process. Our role is to help you move forward along the right axis. Discover the Triple I Framework.
Initiate: Optimizing What Already Exists
Get more out of the tools you're already using today and build a solid foundation for AI.
- Rolling Out Copilot
- Establishing Governance and Policy
- Supporting Employees and Structuring the Use of AI
Integrate: Weaving AI into the Business
Integrate AI into your processes and production lines as a bridge to customization.
- Building AI Agents for Processes
- Integration with Line Systems
- Automation with Power Platform and Copilot Studio
Innovate: Build Something Unique
Use AI where standard solutions fall short.
- Custom AI Solutions and Proprietary Models
- Applying RAG to Internal Data
- Developing Autonomous Agents
AI Partner Alistar
Why Alistar?
Building agents requires both process knowledge and technical expertise. What sets us apart:
In-depth knowledge of the Microsoft ecosystem
We build using Copilot Studio, Power Platform, and Dynamics 365, so that agents integrate seamlessly into your existing environment.
From Standard to Custom
From out-of-the-box agents in popular apps to fully customized solutions tailored to your process.
Co-development and Knowledge Transfer
We'll work with your team to build it, so you can manage the agent yourself afterward.
Focus on processes that pay off
We use AI to eliminate repetitive, error-prone, or labor-intensive work.
From small to large
We adapt to your scale and pace, without heavy overhead.
Ready to integrate AI into your processes?
Discover where an AI agent can deliver the greatest value in your organization, and work with us to build a solution that evolves with your needs.
FAQ
Frequently Asked Questions
A smart digital assistant that not only provides answers but also effectively carries out actions within your processes.
A standard Copilot primarily provides support through text and responses. An agent performs tasks and steps within your processes and systems. We build both, depending on your needs.
Yes. We integrate agents directly into the applications your team already uses, such as Dynamics 365 and Business Central.
No. We offer everything from out-of-the-box agents in popular apps to fully custom solutions, depending on what your process requires.
Your own process owners. Knowledge transfer is an integral part of our approach, so that you can manage the solution yourself and scale it as your business grows.
