Modernize your service with Microsoft Dynamics 365!
Microsoft 365 Copilot for Service is your AI assistant for customer service. It combines Microsoft 365 Copilot with a role-based AI agent to enhance your existing contact center with generative AI. This allows you to modernize your contact center while simultaneously enhancing the customer experience and increasing the productivity of your service agents, thanks to seamless integration with your current systems and knowledge sources for real-time, data-driven insights.
AI Support
With Copilot for Service, you get instant AI assistance with customer interactions—whether it's generating responses, analyzing questions, or making suggestions.
Efficiency Boost
Copilot automates repetitive tasks and streamlines workflows. This saves time and allows employees to focus on complex customer inquiries.
Always Connected
With Copilot, you work from a single platform that integrates seamlessly with Microsoft Teams and Outlook. This enables efficient collaboration and a better customer experience.
6 obstacles
The Six Obstacles to an Efficient Service Organization
We work with numerous service organizations, and ultimately, it always comes down to the same challenges and growing pains. If you overcome these 6 obstacles, your service department will thrive!
The Planning Puzzle
Smart Planning & Real-Time Visibility
People, materials, and assignments are like moving puzzle pieces!
The Caffeine Kick
Customer Satisfaction & First-Time Fix Rate
If your First Time Fix Rate is low, it doesn't matter how hard your team works…
A Spanner in the Works
Efficiency & Effectiveness of the Service Organization
Manual administrative tasks slow down your process.
The Reactive Reflex
Proactive Service with AI & IoT
You're always playing catch-up, even though you could prevent many of these situations.
The Data Maze
Seamlessly Integrating Data & Processes
You work in various systems and use various data sources.
The GPS Jammer
24/7, Omnichannel & AI-Driven Interactions
Your customer is confused by all your service channels and, as a result, frustrated.
Proud of Our Microsoft 365 Copilot for Service Customers
Global State of Service Sophistication
Discover how organizations worldwide are modernizing their customer service with AI, self-service, and omnichannel strategies. Learn how to assess the maturity of your service organization, empower agents with knowledge and automation, and increase customer loyalty through more efficient, personalized service. Get inspired by insights from the Microsoft Service Sophistication Model and take the first step toward next-level customer service.
Features
Microsoft 365 Copilot for Service: Features and Capabilities
Microsoft 365 Copilot for Service: From direct integrations to smart AI responses, your team will always stay one step ahead!
Integrations
Connect Copilot for Service to Salesforce, ServiceNow, Zendesk, and your own data sources.
Rapid rollout
Get started quickly without lengthy implementation processes.
Custom Solutions
Use Microsoft Copilot Studio to configure it to your needs.
Everyday Tools
Works in Outlook, Teams, and other familiar apps.
AI Answers
Automatic suggestions from knowledge bases and manuals.
Universal Integration
Works with any CRM or ticketing system.
AI
AI Powerhouse Tools That Will Transform Your Customer Service!
From lightning-fast responses to consistent service and more personalized interactions: discover how AI can take your customer service to the next level!
1. Optimizing Service Operations
Efficient Planning
Automated assignment based on skills, location, and availability.
Flexible adjustments
Quickly edit diagrams using natural language.
Smart Schedules
Automatically generated schedules for optimal productivity.
Route Comparison
Compare schedules to minimize travel time.
2. Promoting Efficiency
Quick Work Assignments
Create tasks directly from customer conversations.
Smart Allocation
AI suggestions for fast and accurate assignment.
Inspection Templates
Create and automatically link forms to tasks.
3. Integration and Customization
Mobile Support
Filling out forms on smartphones with real-time synchronization.
Work Assignments on the Go
Mobile app for overview and route information.
Visual Annotations
Real-time instructions via Teams with annotations.
Speech-to-text
Minutes transcribed from speech to text.
AI-Driven Customer Service: From Contact Center to Smart Automation
Discover how Microsoft Copilot for Service can take your customer service to the next level. Use AI to automate processes, centralize knowledge, and answer customer questions faster and more consistently. Get inspired by real-world examples and gain actionable insights for more efficient, AI-driven service.
Dynamics 365
Discover the power of Dynamics 365 for exceptional customer service
Unlock the full potential of your customer service with the integrated Dynamics 365 suite. Every component of this suite—from Customer Service and Contact Center to Field Service—is designed to foster seamless, efficient, and personalized customer interactions. Discover how these powerful tools work together to take your service to the next level.
Dynamics 365 Contact Center
A modern, AI-driven contact center solution that analyzes conversations and provides real-time insights. Enhance every interaction with more context, speed, and intelligence.
Dynamics 365 Field Service
Management and Optimize field service operations with smart planning, mobile tools, and IoT integration. Provide proactive service and increase customer satisfaction on-site.
Dynamics 365 Field Service
Management and Improve customer service processes with AI-powered responses, automation, and knowledge bases. Deliver consistent service and increase customer satisfaction across all channels.
Want to take your service to the next level? Get inspired by these 3 videos
See how Copilot can transform your customer service in just a few minutes!
Our team is here to help you!
As a Microsoft Certified Partner with a team of service experts, we’d be happy to help you determine how to provide the best possible experience for your service staff and customers.
Kristof D’Hoossche
