Bring Clarity with Case Management
Some cases are too complex for a standard workflow. Think of long-term processes, multidisciplinary collaboration, or exceptional situations or contexts. At Alistar, we help Flemish agencies manage these cases in a structured and flexible manner.
With our standardized secondary education modules, built on Dynamics 365, we ensure clarity, task allocation, and transparency across departments.
Proud of Our References with the Flemish Government
The Challenges of Case Management in the Flemish Government
✅ How Alistar Supports Case Management for the Flemish Government
With our VO-BLOK for case management We offer a solution that makes complex cases manageable:
- Centralized Case Tracking with all parties involved, documents, and communications
- Flexible Workflows that can be adapted to the type of case
- Division of Tasks and Roles with clearly defined responsibilities
- Communication Logging for transparency and traceability
- Dashboards and Reporting for policy monitoring and guidance
- Integration with Other Processes such as records management, grants, or enforcement
We’ll build your solution on Dynamics 365, tailored to the Flemish context. This will enable your department to manage complex processes and collaborate more efficiently.
[E-book] GovernmentOS
Would you like to find out how government organizations bring their processes, data sources, and services together on a single integrated platform?
Read our casebook and discover how organizations such as Vlaio, OVAM, and De Vlaamse Waterweg are digitizing their operations using reusable building blocks, smart integrations, and scalable technology.
Why Alistar Is the Right Partner for the Flemish Government? 💡
At Alistar, we combine a process approach with in-depth process and integration expertise. Our solutions are WebUniverse-compliant, built entirely on the Microsoft stack and ready for the future with AI and Copilot Agents. This is how we help organizations digitize faster, smarter, and more securely—all tailored to their operations and in line with the Flemish Digital Strategy.
Microsoft stack: robust, scalable, and secure
Our solutions are built on the Microsoft stack, including Dynamics 365, Power Platform, Copilot and Azure. This means that we use technology that:
- Proven to be reliable is in complex environments such as the government.
- Scalable ranges from small departments to full-scale agencies.
- Safe and Compliant complies with the GDPR and government standards.
- Integrates seamlessly with existing Microsoft environments within the Flemish government.
Dynamics 365 provides powerful process automation and data management, Power Platform enables rapid development of custom apps, and Azure offers the cloud infrastructure needed for performance and compliance.
AI-ready: Smart and Proactive Services
Our solutions are AI-ready thanks to integration with Copilot, Copilot Agents and Azure AI. This makes it possible to:
- Proactive assistance to provide to citizens and government employees.
- Smart Automation to be applied in case files, applications, and communications.
- Data-driven insights to generate for policymakers.
We build solutions that are ready for the future of digital government, with AI driving greater efficiency and ease of use.
Integrations with Flemish government agencies
We know how it is the Flemish government's integration framework Through and through. Our solutions integrate seamlessly with:
- MAGDA (authentication, data sharing)
- CRAB & GRB (address and geographic data)
- ESRI (GIS Integrations)
- ORAFIN
- Other relevant platforms and data sources
This is how we ensure seamless collaboration between systems and departments.
Complies with the Flemish Digital Strategy 2025
Our approach aligns seamlessly with the Flemish Digital Strategy 2025, with a focus on:
- Data-Driven Work
- Proactive and Inclusive Service
- Digital Security and Transparency
- User-friendly interfaces in accordance with Webuniversum
We are helping to build a government that is ready for tomorrow.
[Case] New Digital Work Environment at De Vlaamse Waterweg
With Alistar as its technical partner, Vlaamse Waterweg succeeded in realizing its vision of information-driven enforcement using Microsoft Dynamics 365 and Power Platform.
Discover our proven approach to Flemish government processes
From paper files to digital service portals, at Alistar we’ve built up in-depth expertise in 12 key government processes. With our standardized approach, based on Dynamics 365 and the Microsoft stack, we help agencies operate more efficiently, smarter, and in a more user-friendly way. Below is an overview of the processes where we make a difference.
✅ File Management
We help agencies manage cases centrally, digitally, and in a traceable manner using our standard process in Dynamics 365. This promotes clarity, collaboration, and control.
✅ Grant Management
Grants require transparency, follow-up, and clear communication. Our approach automates the entire grant process: from application to disbursement, including reporting and validation.
✅ Permit Management
Permit processes are complex and sensitive. We digitize the entire process using smart forms, automated checks, and clear status updates, all in full compliance with regulations.
✅ Enforcement
From findings to follow-up and sanctions: enforcement requires a structured approach. Our solution supports inspectors and policymakers with digital workflows, case management, and reporting.
✅ Customer Relationship Management
Government agencies work with citizens, businesses, and partners. Our relationship management process centralizes all interactions and touchpoints, making communication more personalized, efficient, and traceable.
✅ Event Management
From informational sessions to campaigns: we help government agencies plan, manage, and track events and communications digitally, including registrations, reminders, and evaluations.
✅ Online Service Portal
A modern online service portal is more than just a form. We build user-friendly digital service portals that are integrated with back-office processes and compliant with the Webuniversum, ready to deliver proactive service.
✅ Citizen Portals
Citizen portals are the digital face of the government. We provide secure, accessible, and personalized portals that give citizens insight into their records, applications, and rights.
✅ Dynamic forms
Smart forms make all the difference. We build dynamic forms that adapt to the user, validate automatically, and link to the appropriate processes.
✅ Partner Relationship Management
Agencies collaborate with external partners, ranging from local governments to nonprofit organizations. Our solution provides an overview, facilitates collaboration, and enables the tracking of partner cases and communications.
✅ Case Management
Complex cases require flexible case management. We offer a solution that allows you to track cases across departments, with clear roles, tasks, and statuses.
✅ Digital Contact Center
Citizens expect quick and accurate responses. Our digital contact center integrates all communication channels and links them to case files and processes, with AI support from Copilot.
Our team is here to help you!
As a Microsoft Certified Partner with a team of service experts, we’d be happy to help you determine how to provide the best possible experience for your service staff and customers.
Kristof D’Hoossche
Dynamics 365 Specialist
+32 (0)9 361 82 33