Centralizing Customer Information for Better Service
With over 100 years of experience, Niko has built a rock-solid reputation for reliability, design, and innovation. Because they wanted to take their customer experience to the next level, they began using Microsoft Dynamics 365 Customer Engagement. This tool would help them improve customer service, boost operational efficiency, create greater transparency within their teams, enhance reporting, and focus on delivering the best possible customer experience.
Dynamics 365 helps us take our customer service to the next level.
Vicky Flies – Director of Customer Service, Niko
The Move Toward Artificial Intelligence
To stay fully up to date and to further reduce the workload on their employees, new AI features are also being developed within the CRM system. “The next step is to start using Microsoft Copilot in Dynamics 365 CE so that service desk staff can perform their daily tasks even more efficiently and productively,” said Kristof D’Hoossche, Account Manager at Alistar.
