{"id":18460,"date":"2017-09-14T00:00:00","date_gmt":"2017-09-13T22:00:00","guid":{"rendered":"https:\/\/alistar.net\/?p=18460"},"modified":"2026-10-02T16:27:53","modified_gmt":"2026-10-02T14:27:53","slug":"the-dynamics-365-outlook-add-in-is-disappearing","status":"publish","type":"post","link":"https:\/\/alistar.net\/en\/blog\/de-dynamics-365-outlook-add-in-verdwijnt\/","title":{"rendered":"The Dynamics 365 Outlook add-in is being discontinued"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Update February 7, 2017:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since the announcement to <strong>Dynamics 365 Outlook Add-in<\/strong> When Microsoft considered removing the Dynamics 365 Outlook add-in, it received a great deal of feedback from customers and partners. This feedback highlighted the need for the specific Outlook add-in to continue to exist. Microsoft therefore decided to continue supporting the Dynamics 365 Outlook add-in for future, new versions of Dynamics 365. Customers who upgrade to a newer version of Microsoft Dynamics 365 will have the same Outlook integration experience as in previous versions. However, new features for the Outlook add-in will no longer be developed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although Microsoft continues to support the Dynamics 365 Outlook add-in, it encourages its customers to <a href=\"https:\/\/alistar.net\/en\/blog\/what-is-the-microsoft-dynamics-365-app-for-outlook\/\"><strong>Dynamics 365 App for Outlook<\/strong><\/a> to use. This is because the app is based on new \u2018Office add-ins\u2019 that are easier to implement and maintain and work on various platforms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Microsoft Dynamics 365 Outlook Add-in<\/strong> (also known as \u201cDynamics 365 for Outlook\u201d) will be discontinued. Microsoft previously announced this: \u201c<em>The legacy Outlook add-in\u2014Dynamics 365 for Outlook\u2014has been deprecated with the July 2017 update for Dynamics 365 (online) and will be removed in a future major release<\/em>\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/alistar.net\/wp-content\/uploads\/2025\/07\/Net-IT-CRM-blog-Screenshot-Dynamics-365-Outlook-add-in.webp\" alt=\"Net IT CRM Blog: Screenshot of the Dynamics 365 Outlook Add-in\" class=\"wp-image-9392\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Dynamics 365 Outlook <strong>add-in<\/strong> is not the same as Dynamics 365 <strong>app<\/strong> for Outlook. For more information about the differences, see <a href=\"https:\/\/alistar.net\/en\/blog\/what-is-the-microsoft-dynamics-365-app-for-outlook\/\">this blog post<\/a> where we compare the add-in to the app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What \u201c<em>deprecated<\/em>\u201dWhat does that mean?\"<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a Dynamics 365 feature is \u201c<em>deprecated<\/em>\u201d, this means that the functionality will be removed in the next major update or release of Microsoft Dynamics 365. The Dynamics 365 Outlook add-in will continue to work for the time being and will be fully supported until it is officially removed. However, Microsoft is no longer investing in new features for this specific add-in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When will the Dynamics 365 Outlook add-in be discontinued?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The diagram below shows how Microsoft plans to support and phase out the Dynamics 365 Outlook add-in. The entire process will be implemented gradually so that users can adapt to this change.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/alistar.net\/wp-content\/uploads\/2025\/07\/Net-IT-CRM-blog-diagram-Dynamics-365-Outlook-add-in-verdwijnt.webp\" alt=\"Net IT CRM blog: Diagram of the Dynamics 365 Outlook add-in disappearing\" class=\"wp-image-9394\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Dynamics 365 Outlook add-in is <strong>permanently deleted<\/strong> at the launch of the <strong>Dynamics 365 version 10.0<\/strong>. This is the next major update\/release following the release of Dynamics 365 version 9.0 (which is expected to be available to everyone this fall). We cannot yet say with certainty exactly when Dynamics 365 version 10.0 will be released. We will certainly keep you informed. The removal of the Dynamics 365 Outlook add-in is therefore <strong>Applies to Dynamics 365 version 10.0 and later updates<\/strong>. Microsoft will continue to support the add-in in versions earlier than version 10.0.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is Microsoft doing this?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although the Dynamics 365 Outlook add-in offers a wide range of features, Microsoft noted that the user experience no longer aligns with customers\u201c desire to work quickly and contextually. The add-in is based on \u201dCOM add-ins,\u201d which are outdated, run slower, and are only supported in limited versions of Outlook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In recent years, Microsoft has launched Office <strong>specific \u201cOffice add-ins\u201d<\/strong> such as the Dynamics 365 App for Outlook. Unlike \u201cCOM add-ins,\u201d \u201cOffice add-ins\u201d do not require any code to be physically installed on the user\u2019s device or the Outlook client. This ensures that these \u201cOffice add-ins\u201d perform better in terms of maintenance and reliability. Furthermore, they are not limited to Outlook on Windows; they also work on the Outlook Web App, Outlook for Mac, and Outlook on mobile devices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For those reasons, as well as the latest improvements to <a href=\"https:\/\/alistar.net\/en\/microsoft-dynamics-365\/\">Dynamics 365<\/a> and the Dynamics 365 App for Outlook, Microsoft is convinced that its customers can work much more effectively with the Dynamics 365 App for Outlook.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dynamics 365 App for Outlook\u2014wherever and whenever you want<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With the Dynamics 365 App for Outlook, you can, among other things, view information about contacts and prospects from Dynamics 365 while working in Outlook. Or you can link emails, meetings, and appointments to a record in Dynamics 365.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/alistar.net\/wp-content\/uploads\/2025\/07\/Net-IT-CRM-blog-Screenshot-Dynamics-365-app-voor-Outlook.webp\" alt=\"Net IT CRM Blog: Screenshot of the Dynamics 365 app for Outlook\" class=\"wp-image-9399\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can use the Dynamics 365 app for Outlook <strong>wherever and whenever you want<\/strong>. You don't need to install Outlook software, because you can assign and use the app through the Dynamics 365 admin settings on your desktop, via the web, or on your mobile device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your employees are currently using the Dynamics 365 Outlook add-in and you\u2019d like to try out the app as well, you can use the \u201c<em><strong>server-side sync<\/strong><\/em>\u201d You can then have some of your colleagues use the add-in and others use the app. However, we do not recommend that a single user use both the add-in and the app at the same time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>* Source for this article: <a href=\"https:\/\/blogs.msdn.microsoft.com\/crm\/2017\/08\/08\/deprecation-of-dynamics-365-for-outlook\/\">https:\/\/blogs.msdn.microsoft.com\/crm\/2017\/08\/08\/deprecation-of-dynamics-365-for-outlook\/<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Update 07\/02\/2017: Sinds de aankondiging om de Dynamics 365 Outlook add-in te verwijderen, kreeg Microsoft heel wat feedback van klanten en partners. Hieruit bleek de nood aan het verder blijven bestaan van de specifieke Outlook add-in. Microsoft besloot dan ook om de Dynamics 365 Outlook add-in te blijven ondersteunen voor toekomstige, nieuwe Dynamics 365 versies. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[27],"tags":[564],"industrie-type":[],"interesses":[],"techologie":[],"alistar_language":[],"class_list":["post-18460","post","type-post","status-publish","format-standard","hentry","category-blog-nl","tag-net-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>De Dynamics 365 Outlook add-in verdwijnt<\/title>\n<meta name=\"description\" content=\"De Microsoft Dynamics 365 Outlook add-in zal verdwijnen. Wanneer? Waarom? 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