{"id":19178,"date":"2020-12-08T00:00:00","date_gmt":"2020-12-07T23:00:00","guid":{"rendered":"https:\/\/alistar.net\/?p=19178"},"modified":"2026-10-02T16:54:38","modified_gmt":"2026-10-02T14:54:38","slug":"collect-customer-feedback-with-dynamics-365-customer-voice","status":"publish","type":"post","link":"https:\/\/alistar.net\/en\/blog\/klantfeedback-verzamelen-met-dynamics-365-customer-voice\/","title":{"rendered":"Collecting Customer Feedback with Dynamics 365 Customer Voice"},"content":{"rendered":"

Customer feedback is essential for a successful organization.<\/strong> In this blog post, we'll be discussing Dynamics 365 Customer Voice<\/strong>, Microsoft\u2019s application for collecting, automating, and analyzing customer feedback.<\/p>\n\n\n\n

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Dynamics 365 Customer Voice: 5 Major Benefits<\/h2>\n\n\n\n
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  1. Use the ready-made templates with standard sets of questions<\/strong> for customers, employees, and events. These standard questions are fully customizable and require no technical expertise to use or modify.<\/li>\n\n\n\n
  2. Through the built-in integrations<\/strong> You can integrate data across the entire organization with all other Microsoft business applications and third-party applications. For example, combine real-time feedback from Customer Voice with customer data in Dynamics 365 Customer Insights<\/a> to develop uniform customer profiles and create more personalized interactions.<\/li>\n\n\n\n
  3. To get clearer feedback from customers, you can satisfaction statistics<\/strong> <\/em>Assign (Customer Satisfaction (CSAT), Net Promoter Score (NPS), Sentiment) to different surveys. A dashboard is automatically created for each set of metrics, showing recent scores and trends.<\/li>\n\n\n\n
  4. Use the option to warnings <\/strong>to set up the system so that employees are immediately notified when a customer provides negative feedback and customer satisfaction declines.<\/li>\n\n\n\n
  5. Feedback is automatically classified using the Microsoft's latest AI technology. <\/strong>That way, feedback is automatically translated into areas for improvement and priorities for you and your employees<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Tip! <\/strong>Customers like to receive feedback on their feedback. Be sure to let your customers know which areas for improvement your organization will focus on in the future. That way, they\u2019ll see that their opinions matter!<\/p>\n\n\n\n

    Watch the demo<\/h2>\n\n\n\n

    We created a short demo on Dynamics 365 Customer Voice. Discover how you can easily create surveys and send them to contacts.<\/p>\n\n\n\n

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