{"id":17589,"date":"2023-10-03T15:06:00","date_gmt":"2023-10-03T13:06:00","guid":{"rendered":"https:\/\/alistar.net\/?post_type=referentie&#038;p=17589"},"modified":"2026-09-27T17:04:29","modified_gmt":"2026-09-27T15:04:29","slug":"partenamut-and-helan","status":"publish","type":"referentie","link":"https:\/\/alistar.net\/en\/referentie\/partenamut-en-helan\/","title":{"rendered":"Partenamut and Helan Join Forces with a Joint CRM Solution"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Digital Transformation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The digital transformation at the independent health insurance funds Partenamut and Helan is underway. This has resulted in a transition to the cloud for all CRM applications. While both organizations previously had their own CRM solutions that operated in parallel, they recently switched to a shared solution. Partenamut and Helan joined forces and migrated their CRM to Microsoft Dynamics 365 and an Azure cloud solution. The result? Increased efficiency, ease of use, and an even greater focus on the customer. As health insurance funds, Partenamut and Helan are part of the Independent Health Insurance Funds. Together, they are the third-largest player in Belgium and have 2.5 million members. Partenamut operates primarily in Wallonia and Brussels, while Helan operates in Flanders and Brussels. MLOZ is the Union of Independent Health Insurance Funds. It is the organization responsible for numerous IT solutions\u2014an IT back office, so to speak, for the Independent Health Insurance Funds.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Dynamics 365: Partenamut and Helan Join Forces on a Joint Cloud-Based CRM Solution\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/trWY6Rmy2q0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The Importance of a Good CRM<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cCRM (Customer Relationship Management, ed.) has always been an important tool for both health insurance funds, because it allows us to gain a 360\u00b0 view of our customers. All commercial interactions with customers are tracked within the system. And it also helps us understand a customer\u2019s most up-to-date status and respond accordingly,\u201d says Mehdi Kadiri, Lead IT Architect at Partenamut\/Helan. Until 2019, each health insurance fund still had its own CRM approach, with its own data storage and in-house software development, including customizations. This meant that each solution had to be implemented separately twice. An analysis quickly revealed that switching to a single, shared CRM system in the cloud would yield significant efficiency gains. Mehdi Kadiri: \u201cWe embarked on a digital transformation from two separate so-called \u2018on-premises\u2019 (installed on local servers within the company) systems to a single CRM system. This time, not on-premises, but in the cloud. We chose to migrate our CRM data to Microsoft Dynamics 365 and the Azure cloud for two reasons: first, because it was the most functional and met our needs, but above all because the platform\u2019s user-friendliness was particularly appealing.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why choose a cloud solution?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With the transition to the cloud, end-user satisfaction scores at Partenamut and Helan also rose significantly. This was revealed by a large-scale online evaluation of more than 250 users of the CRM platform, which the two organizations commissioned. \u201cFewer mouse clicks and a clearer, more intuitive user interface were major pluses in the survey,\u201d says Kadiri. \u201cAnd the digital transformation doesn\u2019t stop with our cloud-based CRM. We\u2019re currently working full steam ahead on an ambitious roadmap toward even better customer service and an omnichannel approach. With omnichannel, the customer uses different channels, and those channels are well-coordinated so that the customer receives the same information everywhere.\u201d Alistar was brought on board to help implement the project. Kristof D\u2019Hoossche, Strategic Partner at Alistar: \u201cFrom the very beginning of this incredible transformation project, the focus was on creating value for both the customer and the organization. It\u2019s been a wonderful experience to work with a client who understands that a successful project revolves around constructive collaboration among people.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\">From two local CRM systems to a single online solution in the cloud. This not only resulted in efficiency gains, but above all, made the system more user-friendly for employees.<\/h3>\n<cite>Mehdi Kadiri \u2013 Partenamut<\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-b192c3d7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button esc--button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/alistar.net\/en\/contact\/\">Contact us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Digitale transformatie De digitale transformatie bij de Onafhankelijke Ziekenfondsen Partenamut en Helan is ingezet. En dat vertaalde zich in een omschakeling naar de cloud voor alle CRM-toepassingen. Terwijl beide organisaties vroeger hun eigen CRM-oplossingen hadden en parallel naast elkaar werkten, schakelden ze recent over op een gedeelde oplossing. Partenamut en Helan bundelden de krachten en [&hellip;]<\/p>\n","protected":false},"featured_media":17667,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[233,1047],"industrie-type":[1245,1233],"interesses":[388],"techologie":[824,620,622],"alistar_language":[],"class_list":["post-17589","referentie","type-referentie","status-publish","has-post-thumbnail","hentry","tag-crm","tag-dynamics-365","industrie-type-gezondheidszorg-en-medische-industrie","industrie-type-not-for-profit-en-verenigingen","interesses-it","techologie-crm","techologie-microsoft-365","techologie-microsoft-crm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digitale Transformatie Helan met Microsoft Dynamics 365 - Alistar<\/title>\n<meta name=\"description\" content=\"Discover how digitale transformatie Helan improved CRM solutions through cloud integration for better service delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alistar.net\/en\/reference\/partenamut-and-helan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitale Transformatie Helan met Microsoft Dynamics 365 - 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