{"id":17639,"date":"2022-02-16T15:07:00","date_gmt":"2022-02-16T14:07:00","guid":{"rendered":"https:\/\/alistar.net\/?post_type=referentie&#038;p=17639"},"modified":"2026-09-27T15:55:29","modified_gmt":"2026-09-27T13:55:29","slug":"lbc-tank-terminals-optimizes-customer-relationships-with-automated-surveys","status":"publish","type":"referentie","link":"https:\/\/alistar.net\/en\/referentie\/lbc-tank-terminals\/","title":{"rendered":"LBC Tank Terminals Optimizes Customer Relationships with Automated Surveys"},"content":{"rendered":"<h2 class=\"wp-block-heading\">LBC Tank Terminals Optimizes Customer Relationships with Automated Surveys<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">LBC Tank Terminals, a company with about 500 employees across the U.S. and Europe, specializes in the storage of chemicals and so-called \u2018intermediate chemicals\u2019 (chemical intermediates). This storage is often invisible to the outside world, but it is essential to the supply chain of many manufacturing companies. The total storage capacity worldwide is 3 million m\u00b3. Precisely because LBC Tank Terminals often handles sensitive products, safety, reliability, and innovation are central to the company\u2019s vision.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Microsoft Dynamics 365 - LBC Tank Terminals (NL)\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/09WLolM7W0s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Staying on Top of Things with Microsoft Dynamics 365<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The company is known for maintaining a very close relationship with its customers. \u201cWe want to meet our customers\u201d specific needs as much as possible. After all, more efficient product storage has a direct impact on their own supply chain and, therefore, on their overall costs,\u201d says William Vermeulen, Business Development at LBC Tank Terminals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To stay even more in tune with its customers, LBC Tank Terminals has centralized all customer data via Microsoft Dynamics 365 with the help of our partner Alistar. Koen Van Aelst, project manager at LBC: \u201cIn the first phase, we implemented all the basic data: customer information, details about customer contacts, and existing visit reports from our sales representatives. Building on that foundation, we continued our work to also implement a \u201dcustomer voice\u2019 feature. With this type of survey, our customers can provide feedback on our operations even more directly and quickly.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe fact that Microsoft Dynamics 365 runs entirely in the cloud aligns with our vision for digitization, growth, and innovation. Not only have our processes been optimized, but our reporting has also taken a huge leap forward,\u201d says Koen Van Aelst, IT Project Manager at LBC.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We conducted a fully digital customer satisfaction survey and surveyed all customers at the same time. This was a tremendous improvement in terms of process optimization, automation, and reporting.<\/p>\n<cite>William Vermeulen \u2013 LBC Tank Terminals<\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-b192c3d7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button esc--button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/alistar.net\/en\/contact\/\">Contact us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>From customer feedback to customized solutions, thanks to fast and automated surveys\u2014that\u2019s what LBC Tank Terminals is focusing on today. Recently, all customer data, input from sales representatives, and even feedback from customers themselves have been centrally stored via Microsoft Dynamics 365. Communication between customers and sales representatives is more streamlined, resulting in faster, more efficient, and automated processes.<\/p>","protected":false},"featured_media":17671,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[564],"industrie-type":[659],"interesses":[388],"techologie":[612],"alistar_language":[],"class_list":["post-17639","referentie","type-referentie","status-publish","has-post-thumbnail","hentry","tag-net-it","industrie-type-groothandel-en-logistiek","interesses-it","techologie-erp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LBC Tank Terminals optimaliseert klantenrelaties met geautomatiseerde survey - Alistar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alistar.net\/en\/reference\/lbc-tank-terminals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LBC Tank Terminals optimaliseert klantenrelaties met geautomatiseerde survey - Alistar\" \/>\n<meta property=\"og:description\" content=\"Van klantenfeedback tot oplossingen op maat van de klant dankzij snelle en geautomatiseerde surveys. 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