{"id":17677,"date":"2021-02-16T15:06:00","date_gmt":"2021-02-16T14:06:00","guid":{"rendered":"https:\/\/alistar.net\/?post_type=referentie&#038;p=17677"},"modified":"2026-08-17T11:33:59","modified_gmt":"2026-08-17T09:33:59","slug":"isabel-group","status":"publish","type":"referentie","link":"https:\/\/alistar.net\/en\/referentie\/isabel-group\/","title":{"rendered":"Isabel Group uses Microsoft Dynamics 365 to centralize customer information and streamline sales, marketing, and customer support activities"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Data-Driven Customer Engagement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Isabel Group is the largest FinTech company in Belgium and offers customers a comprehensive range of financial software solutions (including Isabel6, CodaBox, and Zoomit). The company employs more than 300 experts and has been in business for 25 years. Clients such as Barco, the Port of Antwerp, and Colruyt Group have been relying on them for years to digitize their financial processes. To better serve its clients, Isabel Group invested in a&nbsp;<strong>data analytics team and a new CRM tool<\/strong>. Within their&nbsp;<strong>Vision for Data-Driven Customer Engagement<\/strong>&nbsp;They want to be better able to anticipate their customers\u2019 needs. To do this, they need a 360\u00b0 view of each customer. Alistar provided the&nbsp;<strong>Implementation of Microsoft Dynamics 365<\/strong>&nbsp;as a single central shared database. Thanks to this&nbsp;<strong>central data model<\/strong>&nbsp;Isabel Group's sales, marketing, and customer service staff can work (together) much more efficiently.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Isabel Group uses Dynamics 365 to streamline marketing, sales, and customer support.\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/14A2RjW6Clw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Data integration, change management, and security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The CRM project presented quite a few challenges, such as the&nbsp;<strong>Integration of data from various systems and applications, and change management<\/strong>. \u201cThe tool may work perfectly and be perfectly integrated, but if you don\u2019t go the extra mile to ensure that people can use it successfully, it becomes difficult,\u201d says Tim Van der Wee, Chief Information &amp; Technology Officer at Isabel Group. In addition, there is also&nbsp;<strong>security is very high on the list of priorities<\/strong>&nbsp;from Isabel Group, specifically data confidentiality. That is what the Microsoft ecosystem offers them. Microsoft provides components that allow them to strike the right balance between security and flexibility.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Microsoft Dynamics 365 offers the right balance between security and flexibility.<\/h3>\n<cite>Tim Van der Wee \u2013 Isabel Group<\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button esc--button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/alistar.net\/en\/contact\/\">Contact us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Data-driven customer engagement Isabel Group is het grootste FinTech bedrijf in Belgi\u00eb en biedt klanten een totale waaier aan van financi\u00eble software-oplossingen (o.a. Isabel6, CodaBox en Zoomit). Het bedrijf bestaat uit meer dan 300 experten en is al 25 jaren actief. Klanten zoals Barco, Port of Antwerp en Colruyt Group doen al jarenlang op hen [&hellip;]<\/p>\n","protected":false},"featured_media":17686,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[233,818,564],"industrie-type":[1112,1292],"interesses":[390,600,392],"techologie":[824,622],"alistar_language":[],"class_list":["post-17677","referentie","type-referentie","status-publish","has-post-thumbnail","hentry","tag-crm","tag-dynamics-365-ce","tag-net-it","industrie-type-dienstverlening","industrie-type-financiele-dienstverlening","interesses-marketing","interesses-sales","interesses-service-en-operations","techologie-crm","techologie-microsoft-crm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Isabel Group gebruikt Microsoft Dynamics 365 voor het centraliseren van klantinformatie en het stroomlijnen van sales-, marketing- en customer support activiteiten - Alistar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alistar.net\/en\/reference\/isabel-group\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Isabel Group gebruikt Microsoft Dynamics 365 voor het centraliseren van klantinformatie en het stroomlijnen van sales-, marketing- en customer support activiteiten - Alistar\" \/>\n<meta property=\"og:description\" content=\"Data-driven customer engagement Isabel Group is het grootste FinTech bedrijf in Belgi\u00eb en biedt klanten een totale waaier aan van financi\u00eble software-oplossingen (o.a. Isabel6, CodaBox en Zoomit). Het bedrijf bestaat uit meer dan 300 experten en is al 25 jaren actief. 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