{"id":19833,"date":"2022-01-18T14:57:00","date_gmt":"2022-01-18T13:57:00","guid":{"rendered":"https:\/\/alistar.net\/?post_type=referentie&p=19833"},"modified":"2025-10-16T10:59:59","modified_gmt":"2025-10-16T08:59:59","slug":"heart-foundation","status":"publish","type":"referentie","link":"https:\/\/alistar.net\/en\/referentie\/hartstichting\/","title":{"rendered":"Heart Foundation"},"content":{"rendered":"

Treating the Dutch Heart Foundation's clients with the utmost care<\/h2>\n\n\n\n

Every organization has its own unique lifelines. If something goes wrong, a problem arises almost immediately. For a factory, for example, that\u2019s production; for a trading company, it\u2019s sales results; and for the Dutch Heart Foundation, it\u2019s public education! That\u2019s why we\u2019re proud that Alistar manages the Dutch Heart Foundation\u2019s public education module. We spoke with Erik Verlaan, application manager at this well-known foundation, about it.<\/p>\n\n\n\n

Why is education so crucial?<\/strong><\/h2>\n\n\n\n

That was the first question we asked Erik, and he responded as follows: \u201cEducation is central to our foundation\u2019s purpose. We receive a wide variety of calls about heart problems and health. For example, we\u2019ve recently received many questions from consumers regarding cardiovascular disease and COVID-19. Without providing sound answers to our supporters, we could suffer damage to our reputation. So, we must always provide information, and if we do so effectively and in a trustworthy manner, people and organizations will continue to support us.\u201d<\/p>\n\n\n\n

The information module as part of Dynamics 365<\/strong><\/h2>\n\n\n\n

There is a team of information specialists who use the information module. Working in rotating shifts, they handle phone calls and emails, answering questions. This client data is stored in a secure, centralized environment so that clients can be assisted even better in the future.<\/p>\n\n\n\n

Eric on the collaboration<\/strong><\/h2>\n\n\n\n

Handling client inquiries professionally requires knowledge and expertise. Here\u2019s what Erik has to say about it: \u201cSetting up an information module efficiently\u2014and, above all, securely\u2014is quite complex. Fortunately, Tim Gerards, Alistar\u2019s technical CRM consultant, understands the technology behind it and makes it work for our outreach staff. Since Tim has been involved in the outreach project from the very beginning, he provides us with excellent support, even with more challenging issues. At the Dutch Heart Foundation, it\u2019s all about health\u2014and therefore involves privacy-sensitive data. That\u2019s why the question-and-answer process must be robust. Everything we communicate must always reach the right people.\u201d<\/p>\n\n\n\n

\n

\u201cI myself worked as an implementation consultant for many years, so I recognize the complexities that exist in applications. I\u2019m not only impressed by the level of expertise among the people at Alistar, but especially by their perseverance. As a result, the number of incidents is very low.\u201d<\/em><\/h3>\nErik Verlaan, Application Administrator at the Heart Foundation<\/cite><\/blockquote>\n\n\n\n

What does \"cli\" mean?<\/strong>Data for the future?<\/strong><\/h2>\n\n\n\n

People who reach out to the Heart Foundation can be helped even more effectively if individual profiles are created. \u201cIn the past, marketing communications often focused on conveying a general sentiment\u2014for example, about an older person who was sick. Nowadays, we want to make people more aware of their lifestyle and health. The more data we collect during that initial contact with the information department, the more personalized our service can be. So there are promising opportunities for us to continue working together in the future,\u201d Erik concludes.<\/p>\n\n\n\n

About the Heart Foundation<\/strong><\/h2>\n\n\n\n

Virtually every Dutch person is familiar with the Heart Foundation. But did you also know that they have a very clear campaign to make the Netherlands safer for the heart, and that at the bottom of the homepage<\/a> You can also calculate your own BMI? Go for it! Because your health isn't just in the hands of the healthcare system\u2014it's also in your own hands.<\/p>\n\n\n\n

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Contact us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

De cli\u00ebnten van de Hartstichting op handen dragen Organisaties kennen allemaal unieke cruciale aders. Als er iets aan hapert, ontstaat vrijwel direct een probleem. Voor een fabriek is dat bijvoorbeeld de productie, voor een handelsbedrijf zijn het de verkoopresultaten en voor de Hartstichting is het voorlichting! 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