{"id":34822,"date":"2018-09-26T15:01:00","date_gmt":"2018-09-26T13:01:00","guid":{"rendered":"https:\/\/alistar.net\/?post_type=referentie&#038;p=34822"},"modified":"2026-09-27T15:15:44","modified_gmt":"2026-09-27T13:15:44","slug":"hortiplan","status":"publish","type":"referentie","link":"https:\/\/alistar.net\/en\/referentie\/hortiplan\/","title":{"rendered":"Better customer service and faster billing at Hortiplan"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Hortiplan, a supplier of greenhouse horticulture systems, switched at the time to Microsoft Dynamics NAV in combination with the Gservice solution from GMI, which is now part of Alistar. The result: a surge in growth that would not have been possible without the new system\u2026<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Thanks to our new software, tracking service requests now takes just 5 minutes instead of 2 hours, leaving more time for coordination. This improves the quality and efficiency of our 24\/7 service.<\/p>\n<cite>Kristel Machtelinckx, Operations Manager<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Customer Video - Hortiplan (NL)\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/IzkyWhqS3ws?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">No more manual labor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Hortiplan, internal business processes such as inventory management, purchasing, project planning, service management, and invoicing were handled in a non-integrated manner. Although there was an ERP system, employees also used various Excel files and spreadsheets, a separate scanning system, and a time-tracking system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, the various departments each operated in their own way. Not surprisingly, there was little oversight, and a great deal of time was wasted on manual administrative processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Dynamics NAV (now Dynamics 365 Business Central) and Gservice, Hortiplan now has a centralized IT system where all knowledge and information is stored. Everyone follows the same standard processes, and manual work and duplication of effort have been eliminated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling Business Growth<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHortiplan is an ambitious company that wants to continue growing. That was very difficult with the old way of working,\u201d said Kristel Machtelinckx. She joined Hortiplan in 2015 as operations manager and conducted an audit of the existing IT operations. The audit report supported the decision to invest in a new ERP system and to seek an IT partner for that purpose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI already had experience implementing Dynamics at another company, so I was familiar with the benefits of the technology,\u201d says Kristel Machtelinckx. \u201cWe also made a conscious decision to choose Microsoft technology and a Microsoft Partner because of the assurance of continuity. Moreover, every Microsoft technology partner focuses on one or more vertical markets, allowing them to build very in-depth knowledge in those areas. You don\u2019t typically find that kind of expertise with other ERP systems. Finally, Dynamics is also an open system, which makes it possible to have customizations implemented if they\u2019re truly necessary.\u201d When selecting the most suitable IT partner, Kristel Machtelinckx searched within the Dynamics partner network for a specialist in project management and service management for installation companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe team at Alistar (then known as the GMI Group) provided a realistic assessment of the project and its budget from the very beginning. That pragmatic approach instilled confidence in their expertise. Of the three potential partners, it was clear from their very first presentation that they could meet our organization\u2019s needs because they are familiar with the nature of our activities. The project went very smoothly from there.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Impact at all levels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The ERP project at Hortiplan was, however, quite complex. After all, the need for a new system came from various levels within the organization: management, which required accurate, readily available information and financial data, and the users themselves, who wanted an efficient system to quickly carry out their daily tasks. Moreover, all of these elements had to be integrated. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The results were quickly apparent: \u201cWith Dynamics combined with the Gservice solution, we can process our outgoing invoices much faster,\u201d explains Kristel Machtelinckx. \u201cThat used to be a major pain point because customers sometimes had to wait up to six months for their invoices. Now we can process invoices very smoothly on a day-to-day basis because Gservice combines all the necessary information.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mobile ERP app<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In terms of logistics, Hortiplan is saving a significant amount of time in the warehouse thanks to the integrated Dynamics solution: \u201cIn the warehouse, we use MobileNAV, the Dynamics app that Alistar implemented for us. Warehouse staff scan the materials so that the inventory information in our ERP system is always immediately up to date. We also use MobileNAV to track service hours abroad and to send service orders directly to technicians. This allows us to monitor our technicians\u201d work hours on a daily basis and ensures very fast payroll processing.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"674\" src=\"https:\/\/alistar.net\/wp-content\/uploads\/2018\/01\/GMIgroup-Hortiplan_HD.00_00_22_17-1-1024x674.webp\" alt=\"Hortiplan\" class=\"wp-image-34849\" srcset=\"https:\/\/alistar.net\/wp-content\/uploads\/2018\/01\/GMIgroup-Hortiplan_HD.00_00_22_17-1-1024x674.webp 1024w, https:\/\/alistar.net\/wp-content\/uploads\/2018\/01\/GMIgroup-Hortiplan_HD.00_00_22_17-1-300x198.webp 300w, https:\/\/alistar.net\/wp-content\/uploads\/2018\/01\/GMIgroup-Hortiplan_HD.00_00_22_17-1-768x506.webp 768w, https:\/\/alistar.net\/wp-content\/uploads\/2018\/01\/GMIgroup-Hortiplan_HD.00_00_22_17-1-1536x1012.webp 1536w, https:\/\/alistar.net\/wp-content\/uploads\/2018\/01\/GMIgroup-Hortiplan_HD.00_00_22_17-1.webp 1640w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We now have a more accurate overview of our inventory, which allows us to pick items for new orders more quickly<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Measurable results: more billable hours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The result of this increased efficiency is even measurable: the number of non-billable hours for service orders has dropped from 25% to 10%, and the goal is to reduce that figure even further to 5%. \u201cThanks to our new software, tracking service orders now takes just 5 minutes instead of 2 hours, leaving more time for coordination,\u201d says Kristel Machtelinckx.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis improves the quality and efficiency of our 24\/7 service. Now that we\u2019re spending less time on manual data entry and repetitive administrative tasks, every job has effectively been taken to the next level. For example, two of our purchasing staff can now focus on other tasks that add value. This allows them to better monitor suppliers and make more consolidated purchases. As a result, our purchase prices have decreased by 15%.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IT Partner as Part of the Team<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alistar provided the basic training for Hortiplan\u2019s employees; further training was then conducted in-house. Kristel Machtelinckx: \u201cAlistar was on-site with us about one day a week for a year. During that time, they truly became part of the team. A financial bonus was that they came in well under budget. Implementing a software package naturally brings about a lot of change, but we were aware of that from the start. We therefore drew on their experience to create a very&nbsp;<em>change<\/em>&nbsp;\u201dto go through this process within Hortiplan and thus prepare ourselves for a new leap in growth.\"<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Our collaboration with Alistar went very smoothly. We were grateful to be able to draw on their specialized expertise, especially within a complex organization like Hortiplan, which combines service, production, and projects. <\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">We will now move on to a number of additional solutions, including a scheduling tool. Later, we also plan to develop a track-and-trace system to monitor our service team even more quickly.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-b192c3d7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button esc--button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/alistar.net\/en\/contact\/\">Contact us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>With Gservice, Hortiplan can now work more efficiently and accurately, issue invoices faster, and provide customers with better service. This has freed up time for other important tasks, such as monitoring suppliers, which has led to lower purchase prices.<\/p>","protected":false},"featured_media":34823,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[147,161,686,811],"industrie-type":[1086],"interesses":[384,388,392],"techologie":[604,612],"alistar_language":[],"class_list":["post-34822","referentie","type-referentie","status-publish","has-post-thumbnail","hentry","tag-dynamics-365-business-central","tag-erp","tag-gmi-group","tag-gservice","industrie-type-service-en-installatietechniek","interesses-finance","interesses-it","interesses-service-en-operations","techologie-business-central","techologie-erp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Een betere klantenservice en snellere facturatie bij Hortiplan - Alistar<\/title>\n<meta name=\"description\" content=\"Hortiplan kan met Gservice nu effici\u00ebnter en accurater werken, sneller factureren en de klanten een betere service geven. 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