{"id":54275,"date":"2026-05-08T11:04:14","date_gmt":"2026-05-08T09:04:14","guid":{"rendered":"https:\/\/alistar.net\/?post_type=faq&#038;p=54275"},"modified":"2026-06-11T18:18:28","modified_gmt":"2026-06-11T16:18:28","slug":"hoe-raadpleeg-ik-openstaande-tickets-in-het-alistar-klantportaal","status":"publish","type":"faq","link":"https:\/\/alistar.net\/nl\/faq\/hoe-raadpleeg-ik-openstaande-tickets-in-het-ebc-portal\/","title":{"rendered":"Hoe raadpleeg ik (openstaande) tickets in het Alistar Exact en Business Cloud portaal?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Door onderstaande stappen te volgen, kunt u uw openstaande en afgehandelde tickets in het portaal raadplegen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong>&nbsp;Log in met uw gegevens op&nbsp;<a href=\"https:\/\/alistar.net\/nl\/ebc-portal\/\" type=\"page\" id=\"55048\" target=\"_blank\" rel=\"noreferrer noopener\">Exact en Business Cloud portaal<\/a>. Nog geen inloggegevens? Lees&nbsp;<a href=\"https:\/\/alistar.net\/nl\/support\/veelgestelde-vragen\/\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a>&nbsp;hoe u toegang tot het portaal kunt aanvragen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.&nbsp;<\/strong>Klik in het menu aan de linkerkant op &#8216;Servicedesk&#8217; (zie screenshot onderaan).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.&nbsp;<\/strong>In het Servicedeskscherm worden standaard de actuele openstaande Tickets getoond. Wilt u de afgesloten Tickets zien? Klik dan op het pijltje achter &#8216;Open&#8217; en kies voor \u2018Afgehandeld\u2019. Door voor de lege optie te kiezen, worden alle Tickets getoond.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.&nbsp;<\/strong>In de zoekbalk kunt u desgewenst zoeken op een Ticketnummer of de omschrijving van een Ticket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.&nbsp;<\/strong>In de kolom status kunt u een viertal symbolen zien staan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Een open slotje:<\/em>&nbsp;uw Ticket is nog in behandeling.<\/li>\n\n\n\n<li><em>Een gesloten slotje:<\/em>&nbsp;uw Ticket is beantwoord door de Servicedesk.<\/li>\n\n\n\n<li><em>Een knipperend uitroepteken:<\/em>&nbsp;uw Ticket is aangevuld en er wordt een actie van u gevraagd.<\/li>\n\n\n\n<li><em>Een vlaggetje:<\/em>&nbsp;nadat een Ticket is gesloten, kunt u zelf beoordelen of u tevreden bent met het aangeboden antwoord. Bent u tevreden, dan \u2018vlagt\u2019 u het Ticket af. Bent u nog niet volledig geholpen, dan kunt u via de knop &#8216;heropen&#8217; uw Ticket opnieuw voorleggen aan de Servicedesk.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Is uw vraag hiermee nog niet voldoende beantwoord? Neem dan contact op met onze afdeling Servicedesk via het telefoonnummer\u00a0<strong><a href=\"tel:0884114200\">088 411 42 00<\/a><\/strong>\u00a0of stel uw vraag op ons\u00a0<a href=\"https:\/\/alistar.net\/nl\/ebc-portal\/\" type=\"page\" id=\"55048\">portaal<\/a>. Meer vragen over het portaal?\u00a0<a href=\"https:\/\/alistar.net\/nl\/support\/veelgestelde-vragen\/\">Klik dan hier<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1064\" height=\"423\" src=\"https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk.png\" alt=\"\" class=\"wp-image-60785\" srcset=\"https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk.png 1064w, https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-300x119.png 300w, https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-1024x407.png 1024w, https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-768x305.png 768w\" sizes=\"(max-width: 1064px) 100vw, 1064px\" \/><\/figure>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[],"faq-topic":[1178],"industrie-type":[],"interesses":[],"techologie":[616],"class_list":["post-54275","faq","type-faq","status-publish","hentry","faq-topic-support","techologie-exact-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hoe raadpleeg ik (openstaande) tickets in het Alistar Exact en Business Cloud portaal? - Alistar<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hoe raadpleeg ik (openstaande) tickets in het Alistar Exact en Business Cloud portaal? - Alistar\" \/>\n<meta property=\"og:description\" content=\"Door onderstaande stappen te volgen, kunt u uw openstaande en afgehandelde tickets in het portaal raadplegen. 1.&nbsp;Log in met uw gegevens op&nbsp;Exact en Business Cloud portaal. Nog geen inloggegevens? 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