{"id":54277,"date":"2026-05-08T10:59:55","date_gmt":"2026-05-08T08:59:55","guid":{"rendered":"https:\/\/alistar.net\/?post_type=faq&#038;p=54277"},"modified":"2026-06-11T18:18:49","modified_gmt":"2026-06-11T16:18:49","slug":"hoe-maak-ik-een-servicedesk-ticket-aan-in-het-alistar-klantportaal","status":"publish","type":"faq","link":"https:\/\/alistar.net\/nl\/faq\/hoe-maak-ik-een-servicedesk-ticket-aan-in-het-ebc-portal\/","title":{"rendered":"Hoe maak ik een servicedesk ticket aan in het Alistar Exact en Business Cloud portaal?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Volg onderstaande stappen om een nieuw servicedesk ticket aan te maken in het Exact en Business Cloud portaal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong>\u00a0Log in met uw gegevens op\u00a0<a href=\"https:\/\/alistar.net\/nl\/ebc-portal\/\" type=\"page\" id=\"55048\" target=\"_blank\" rel=\"noreferrer noopener\">Exact en Business Cloud portaal<\/a>. Nog geen inloggegevens? Lees\u00a0<a href=\"https:\/\/alistar.net\/nl\/support\/veelgestelde-vragen\/\" target=\"_blank\" rel=\"noreferrer noopener\">hier<\/a>\u00a0hoe u toegang tot het portaal kunt aanvragen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.&nbsp;<\/strong>Klik in het menu aan de linkerkant op &#8216;Servicedesk&#8217;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.&nbsp;<\/strong>Klik vervolgens op de knop &#8216;Nieuw&#8217;. Er opent zich een nieuw scherm (zie screenshot onderaan).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.&nbsp;<\/strong>Vul onderstaande velden in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Omschrijving:<\/em>&nbsp;omschrijf in dit veld de aard van uw vraag of probleem.<\/li>\n\n\n\n<li><em>Classificatie:<\/em>&nbsp;deze waarde wordt automatisch ingevuld en hoeft u niet te wijzigen.<\/li>\n\n\n\n<li><em>Impact:<\/em>&nbsp;geef aan hoeveel gebruikers er door het issue worden geraakt.<\/li>\n\n\n\n<li><em>Urgentie:<\/em>&nbsp;geef aan of het om een vraag of storing betreft. Geef in het geval van een storing ook aan wat de urgentie is.<\/li>\n\n\n\n<li><em>Productlijn:<\/em>&nbsp;kies het product waarop uw vraag of probleem betrekking heeft.<\/li>\n\n\n\n<li><em>Toelichting:<\/em>&nbsp;licht uw melding melding zo goed mogelijk toe. Dit komt de behandeling ten goede.<\/li>\n\n\n\n<li><em>Bijlage (optioneel):<\/em>&nbsp;koppel eventueel een screenshot of document om uw toelichting te verduidelijken.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.<\/strong>&nbsp;Klik op de knop &#8216;Bewaren&#8217; om uw ticket aan te maken.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Is uw vraag hiermee nog niet voldoende beantwoord? Neem dan contact op met onze afdeling Servicedesk via het telefoonnummer\u00a0<strong><a href=\"tel:0884114200\">088 411 42 00<\/a><\/strong>\u00a0of stel uw vraag op ons\u00a0<a href=\"https:\/\/alistar.net\/nl\/ebc-portal\/\" type=\"page\" id=\"55048\">portaal<\/a>. Meer vragen over het portaal?\u00a0<a href=\"https:\/\/alistar.net\/nl\/contact\/\" type=\"page\" id=\"10662\">Klik dan hier<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1066\" height=\"657\" src=\"https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-ticket-maken.png\" alt=\"\" class=\"wp-image-60787\" srcset=\"https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-ticket-maken.png 1066w, https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-ticket-maken-300x185.png 300w, https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-ticket-maken-1024x631.png 1024w, https:\/\/alistar.net\/wp-content\/uploads\/2026\/05\/EBC-portal-servicedesk-ticket-maken-768x473.png 768w\" sizes=\"(max-width: 1066px) 100vw, 1066px\" \/><\/figure>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[],"faq-topic":[1178],"industrie-type":[],"interesses":[],"techologie":[616],"class_list":["post-54277","faq","type-faq","status-publish","hentry","faq-topic-support","techologie-exact-software"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hoe maak ik een servicedesk ticket aan in het Alistar Exact en Business Cloud portaal? - Alistar<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hoe maak ik een servicedesk ticket aan in het Alistar Exact en Business Cloud portaal? - Alistar\" \/>\n<meta property=\"og:description\" content=\"Volg onderstaande stappen om een nieuw servicedesk ticket aan te maken in het Exact en Business Cloud portaal. 1.\u00a0Log in met uw gegevens op\u00a0Exact en Business Cloud portaal. Nog geen inloggegevens? Lees\u00a0hier\u00a0hoe u toegang tot het portaal kunt aanvragen. 2.&nbsp;Klik in het menu aan de linkerkant op &#8216;Servicedesk&#8217;. 3.&nbsp;Klik vervolgens op de knop &#8216;Nieuw&#8217;. 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