{"id":17639,"date":"2022-02-16T15:07:00","date_gmt":"2022-02-16T14:07:00","guid":{"rendered":"https:\/\/alistar.net\/?post_type=referentie&#038;p=17639"},"modified":"2026-09-27T15:55:29","modified_gmt":"2026-09-27T13:55:29","slug":"lbc-tank-terminals-optimaliseert-klantenrelaties-met-geautomatiseerde-survey","status":"publish","type":"referentie","link":"https:\/\/alistar.net\/nl\/referentie\/lbc-tank-terminals\/","title":{"rendered":"LBC Tank Terminals optimaliseert klantenrelaties met geautomatiseerde survey"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">LBC Tank Terminals optimaliseert klantenrelaties met geautomatiseerde survey<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">LBC Tank Terminals, een bedrijf met een 500-tal werknemers verspreid over de VS en Europa, is gespecialiseerd in de opslag van chemicali\u00ebn en zogenaamde \u2018intermediate chemicals\u2019 (chemische tussenproducten). Die stockage is vaak onzichtbaar voor de buitenwereld, maar wel essentieel in de supply chain van heel wat productiebedrijven. De totale opslagcapaciteit bedraagt wereldwijd 3 miljoen m\u00b3. Net omdat LBC Tank Terminals vaak met gevoelige producten werkt, staan veiligheid, betrouwbaarheid en innovatie centraal in de bedrijfsvisie.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Microsoft Dynamics 365 - LBC Tank Terminals (NL)\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/09WLolM7W0s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Vinger aan de pols via Microsoft Dynamics 365<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Het bedrijf staat erom gekend een hele nauwe relatie met de klant te onderhouden. \u201cWe willen zoveel mogelijk aan de specifieke noden van onze klanten tegemoetkomen. Een effici\u00ebntere opslag van producten heeft immers een directe impact op hun eigen supply chain en dus op hun totale kostenplaatje\u201d, zegt William Vermeulen, Business Development bij LBC Tank Terminals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Om die vinger nog beter aan de pols van de klanten te houden, heeft LBC Tank Terminals alle klantendata via Microsoft Dynamics 365 met behulp van onze partner Alistar gecentraliseerd. Koen Van Aelst, projectmanager bij LBC: \u201cIn een eerste fase hebben we alle basisgegevens ge\u00efmplementeerd: klantgegevens, info over klantencontacten en bestaande bezoekrapporten van onze vertegenwoordigers. Op die basis hebben we verder gewerkt om ook een customer voice mogelijkheid te realiseren. Met zo\u2019n enqu\u00eate kunnen onze klanten nog directer en sneller hun feedback op onze werking geven.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cDat Microsoft Dynamics 365 volledig in de cloud draait, past in onze visie op digitalisatie, groei en innovatie. Niet alleen onze processen werden geoptimaliseerd, maar ook onze rapportage zette een grote sprong voorwaarts.\u201d zegt Koen Van Aelst, Projectmanager IT LBC.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We deden een volledige digitale customer satisfaction survey en bevroegen alle klanten gelijktijdig. Een geweldige verbetering op vlak van procesoptimalisatie, automatisatie en rapportage.<\/p>\n<cite>William Vermeulen &#8211; LBC Tank Terminals<\/cite><\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-b192c3d7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button esc--button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/alistar.net\/nl\/contact\/\">Contacteer ons<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Van klantenfeedback tot oplossingen op maat van de klant dankzij snelle en geautomatiseerde surveys. Dat is waar LBC Tank Terminals vandaag op inzet. Sinds kort worden alle gegevens van de klanten, input van vertegenwoordigers en zelfs de feedback van de klant zelf centraal via Microsoft Dynamics 365 opgeslagen. De communicatie tussen klanten en vertegenwoordigers verloopt gestroomlijnder, met snellere, effici\u00ebntere en geautomatiseerde processen tot gevolg.<\/p>\n","protected":false},"featured_media":17671,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"tags":[564],"industrie-type":[659],"interesses":[388],"techologie":[612],"alistar_language":[],"class_list":["post-17639","referentie","type-referentie","status-publish","has-post-thumbnail","hentry","tag-net-it","industrie-type-groothandel-en-logistiek","interesses-it","techologie-erp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LBC Tank Terminals optimaliseert klantenrelaties met geautomatiseerde survey - Alistar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alistar.net\/nl\/referentie\/lbc-tank-terminals\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LBC Tank Terminals optimaliseert klantenrelaties met geautomatiseerde survey - Alistar\" \/>\n<meta property=\"og:description\" content=\"Van klantenfeedback tot oplossingen op maat van de klant dankzij snelle en geautomatiseerde surveys. 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