Webinar – From fragmented patient interactions to connected patient journeys with AI

Make patient communication faster, smarter and more people-centered. Hospitals are increasingly having to process calls, inquiries and administrative follow-ups. At the same time, patients expect fast, consistent and secure communication via every channel.

During this webinar, we will demonstrate how AI-assisted Dynamics 365 Contact Center helps hospitals connect patient interactions, automate repetitive tasks and better support staff, without replacing existing systems or teams.

Who is this webinar for?

This webinar is relevant for:

• Directors and operational managers in hospitals
• Patient access, reception and contact center managers
• IT, digital health and innovation managers
• Healthcare administration and shared service teams
• Microsoft Dynamics 365 and Microsoft 365 decision makers

Why you don’t want to miss this webinar

The reality in Belgian hospitals
Hospitals are under pressure due to rising contact volumes, fragmented communication channels and limited integration between EHR, telephony, CRM and planning systems.

In this session, you will discover how an integrated Microsoft platform can help to:

• To improve patient access
  Faster response, smarter routing and better first-contact solution.
• To reduce administrative workload
  AI helps with summaries, case creation, follow-up and knowledge management.
• Connecting service channels
  Voice, chat, email, SMS, Teams and portals come together in one intelligent service flow.
• To gain more insight into patient interactions
  Reporting and analytics show volumes, waiting times, recurring questions and bottlenecks.
• To work securely and GDPR-compliantly
  With Microsoft as a trusted cloud, data and AI platform.