Urgent Replacement of Outdated CRM System
1700 is the Flemish government’s toll-free information number. This central information line serves as the first point of contact for citizens, businesses, and organizations with questions for Flemish government agencies.
In 2018, 1700 began searching for a new central IT platform to replace its outdated CRM system. Alistar implemented a new CRM environment using Microsoft Dynamics 365 and integrated the various systems via Microsoft Azure Services.
Efficient registration and handling of incoming inquiries
1700’s new IT platform is a stable, high-performance, and user-friendly information management system that is future-oriented and allows for further growth in line with the contact center’s needs. It enables customer service representatives to work more efficiently, helps citizens get assistance more quickly, and automates processes.
All the features that call center agents use are now available on a single, user-friendly page. This allows them to log and handle all incoming inquiries much more efficiently and quickly.
Thanks to the user-friendly interface, the advisors can focus on what matters: having a productive conversation and quickly finding the right solution.
Tania Huybrechts – Contact Center 1700
