By using the new Manager Insights Dashboard in Dynamics 365 Sales, sales managers gain a holistic view of the performance of all their salespeople. Conversation Intelligence uses analytics from all interactions with customers and contacts stored in Dynamics, as well as in Outlook, Teams, and other platforms. This enables managers to better coach their teams.
This gives them access to information, insights, and filters—such as call time and duration, sales rep, associated leads and opportunities, the status of those leads, marketing and sales campaigns, and more—so they can intelligently manage their sales team and proactively coach sales reps.
