For many companies and professionals, Teams is the central hub where collaborate It’s become a given. “Let’s just make a quick call on Teams” is the second most commonly used phrase, right after “You’re on mute”! If only you could enter an external contact’s phone number in Teams the same way, or receive incoming cell phone or landline calls there too… well… you can!
Teams offers PBX (Private Branch Exchange) capabilities, effectively replacing your old phone system. Combined with direct routing through your existing telecommunications provider, you’ll have full calling capabilities within Office 365.
It's great to make calls with Teams—only Microsoft Teams!
Whether you're using your laptop or smartphone, you can now do everything with it in terms of phone calls that you used to be able to do on your landline or through your VoIP software. But it's 10 times more convenient!
- Call colleagues on their cell phones with a click of the mouse or a tap of your finger
- Call a group or department (for example, the service desk)
- Listen to missed calls and voicemails with a single click
- Calling Numbers from Your (Dynamics) Business Software
- Transferring calls, putting calls on hold, making conference calls
- Check your call history, which is now the same on your smartphone as it is on your computer
With a simple pair of earbuds plugged into your laptop—or with your super-deluxe, noise-canceling, boom-tastic headphones if that’s more your style—you’ll also have your hands free. Would you still prefer a phone? No problem—there are plenty of phones on the market that support Teams-compatible. As a user, you can also configure various settings related to your Teams calling features, such as call forwarding when you’re away or how long it takes for an incoming call to go to voicemail. And that’s nothing compared to the options available to your telephony administrator when configuring “Teams as a PBX.”.
Manage Your VoIP Phone System
Your admin—or if you don't actually have one, we'll be happy to do it for you—will get brand-new tools to set up and adjust the PBX configuration. Through convenient pages on admin.microsoft.com, they can keep everything under control. No one else can VoIP telephony VoIP (Voice over Internet Protocol) solution.
This can range from very simple features, such as drop-down menus, to more complex ones, such as cascading options, recorded messages, or text-to-speech responses.
If you still need a few analog lines—for example, to open a door or operate the emergency phone in your elevator—you can keep these lines and integrate them into the system. Our specialists will be happy to help you.
Without getting too technical, your users connect to the central Office 365 phone system via their Teams client or smartphone & Teams. From there, a connection is established via direct routing to your telecom provider’s ‘Session Border Controller.’ That controller, in turn, is connected to the actual lines and telecom functions.
Switching to making calls with Teams is easy
A good start is half the battle, so we’ll work with you to prepare everything down to the last detail. Which numbers are involved, which groups are there, queues, selection menus, devices, … and we’ll configure all of that in Office 365 and Teams.
Let's check the technical side of things: Is your network working properly? Do you still have any DECT or SIP phones? Are your Microsoft 365 (Office 365) licenses in order? Who is your current telecom provider, and is it compatible with Teams?
In the meantime, just keep making calls on your old-fashioned switchboard and let your coworkers know about the upcoming switch.
Only then will we transfer you! That way, you'll never be unreachable—not even for a second—and you can start taking advantage of the benefits of VoIP (Voice over IP) through Teams.
Are you curious about what making calls with Teams can do for you?
