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Microsoft Dynamics 365 Copilot helps field service employees with a smart smartphone or mobile app.

With Microsoft Dynamics 365 Copilot in Dynamics 365 Field Service, field workers using Field Service Mobile can save time and work more efficiently. Copilot brings together various pieces of information and provides a concise overview of a work order directly within the mobile app.

Technicians or field staff can generate an on-demand summary of their work orders within the mobile app. This summary provides them with meaningful context for the work they are about to perform. It may include notes, diagnostic information, key events in the work order’s lifecycle, and recommendations.

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