Last year, Microsoft released a new business software platform on the market, Microsoft Dynamics 365. This involved integrating Microsoft Dynamics CRM and ERP into a single cloud service.
MS Dynamics 365 consists of specific business apps that work together seamlessly in the cloud. The Customer Relationship Management (CRM) apps are referred to by the term Customer Engagement and include: Sales, Marketing, Customer Service, Field Service, Project Service Automation, and their related services. In addition, there are also specific apps for Finance and Operations, Financials, Retail, and Talent.
On the Microsoft website, you can read that with this “intelligent apps ”manage and carry out your business operations while building stronger relationships with your customers".
In this blog post Here are 5 more good reasons why you should choose Microsoft Dynamics 365.
1. Different licensing models tailored to your company's needs
Thanks to the new licensing models, you can choose which Microsoft Dynamics 365 apps you need, based on your company’s specific needs and requirements. You start with what you need And if the situation calls for it, you can expand your capacity and applications. Whether your company has 10 or 1,000 employees, Microsoft offers various options that let you pay only for what you need at any given time.
Feel free to contact us for more information about Dynamics 365 licenses, with no obligation
2. All tools in one application
Microsoft Dynamics 365 is built on Azure – Microsoft’s cloud platform – and therefore consists of various business apps. The most important ones are Sales, Customer Service, Field Service, and Project Service Automation. A major advantage of this is that you can easily navigate from one app to another, without having to constantly click windows open and closed. Of course, MS Dynamics 365 apps are also fully integrated with the productivity solutions in Office 365.
3. Optimized for every device
No matter where you are or what device you're using, Dynamics 365 provides you with quick access to information and overviews. Thanks to the Easy configuration and deployment on a desktop, mobile device, or tablet You always have access to the most up-to-date (customer) data and files, both online and offline. This allows you to work quickly and efficiently and:
- better respond to your customers' needs and preferences
- increase customer satisfaction
- make more well-informed strategic decisions
- save money
- improve your organization's efficiency
- Optimize your operational processes to the fullest extent possible
- make your activities and results visible more quickly
Check out interesting videos about Microsoft Dynamics 365 on our YouTube channel
4. Microsoft as a vendor
Microsoft is one of the world's leading players in the hardware and software sectors and continues to grow innovation. By combining Dynamics CRM and Dynamics ERP into Microsoft Dynamics 365, Microsoft has taken the need for integration between systems literally. Dynamics 365 is the only business applications platform where Big Data, Business Intelligence (BI), and the Internet of Things (IoT) are also included as standard is integrated.
5. Common Database Model
In Microsoft Dynamics 365, there are a few key pillars that are true “game-changers.”.
One of those pillars is the Common Data Model for storing and sharing information across all Microsoft applications. This database contains data on projects, customers, campaigns, and more from all Dynamics applications and Office 365.
Why is this so important right now? Because the The need for a single, user-friendly “end-to-end solution” is greater than ever.
For example, a sales representative communicates with a prospect via Outlook. The prospect requests information about your products. Using Dynamics 365, the sales representative opens the product information directly from Outlook and sends it to the prospect without leaving the email. The prospect responds immediately to this email and requests a quote. Shortly thereafter, the sales representative sends the quote, still without leaving the email. The sales rep then leaves the office and, while driving to another client, receives a request from the prospect to adjust the quantities. The sales rep can modify the quote using his mobile device, allowing him to convert the quote into an order in a very short time.
