A success story
Grandeco took sufficient time before implementation to develop a digital strategy and action plan. This enabled them to streamline their business processes in a targeted manner over the course of about 9 months. By first granting access to a small core group of customers, they were able to quickly optimize the system and roll it out to other customers and international markets.
Business KPIs
6
Sales Offices
80+
Countries
11 million
Rolls per year
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Discover the technology behind this project
The Path to Success Through a Digital Platform
- Reducing the workload for customers and the office staff
- More information and support from the back office
- High-quality order entry means on-time and accurate delivery
- Transparency in the product lineup: many changes to the collections
- Tools for sales and back-office staff to better advise customers
- The right information to the right people through smart authorization
Approach Over the Years
Developing a digital strategy in collaboration with the Grandeco Wallfashion Group. Focus on 100 % digital order entry and reducing the workload for customers and Grandeco’s back-office staff.
Implementation began with a Minimum Viable Product in a single geographic region, for a limited core group of customers. It was optimized based on their feedback.
Rollout of the e-commerce platform to Grandeco's entire customer base. This broad rollout will lead to a restructuring of business processes.
Discover how we help both small and large businesses with e-business. What exactly do you want to do?
- E-commerce & Building Online Stores
- Creating Content Platforms and Websites
- Developing Online Portals & Custom Solutions
- Building Web Applications and Mobile Apps
Or get inspired by our other e-business cases!
With this platform, we provide our customers with all the tools they need to discover, order, and resell our products
Katrien Van Hecke – Marketing Manager
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