A success story
pgb-Europe already had 10 years of e-commerce experience with an order module add-on built on top of their AS400 ERP system at the time. In a series of workshops, we identified the building blocks for a new order platform and implemented NatchOS as the e-commerce platform. The project was carried out simultaneously with the implementation and roll-out of SAP ECC with a HANA database.
Business KPIs
40%
Annual online revenue growth
2
Online Storefronts
25.000+
Items in stock
10+
Years of e-commerce experience
92
Shopping Experience Score
15%
Growth in Average Order Value
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The Path to Success
Roll out a new e-commerce platform simultaneously with their new SAP system ERP system. In addition to e-commerce, the right content must also be available to customers.
pgb-Europe’s product range is broad and deep, and the services associated with the product—such as a high fulfillment rate, lightning-fast order processing, and strong customer service—presented a wide range of challenges.
The collaboration with Alistar resulted in a user-friendly e-commerce platform with room for further digital growth, making it easier for customers to place orders.
Johannes Heye – COO & Member of the Board
Approach Over the Years
A digital strategy developed based on the needs of pgb-Europe. Focus on personalizing the platform to meet the individual needs of each customer and on the extensive product catalog.
Roll out the app to enhance service for all stakeholders. The pgb-Europe app allows users to scan items in their own warehouse and order them immediately from pgb-Europe.
The group's digital transformation continues. Overseas sites such as pgb-Polska, a manufacturing facility, are joining the multi-store network.
Integration of a PIM platform to significantly increase the level of product information. Enhancement of the search function and more customer information.
Discover how we help both small and large businesses with e-business. What exactly do you want to do?
- E-commerce & Building Online Stores
- Creating Content Platforms and Websites
- Developing Online Portals & Custom Solutions
- Building Web Applications and Mobile Apps
Or get inspired by our other e-business cases!
Curious about the possibilities for your digital platform?
Contact us or learn more about our e-commerce solutions.