Full service. From A to Z
Alistar is a full-service agency that specializes in implementing your CRM-strategy and ensures the continuous availability of functional and technical support. An overview of the services:
Business Applications
With Microsoft Dynamics 365, you gain a clear picture of your customers and prospects. From the first contact with a potential customer all the way through account management, you have a complete overview of your customers. You can optimize your sales, service, and marketing processes. Make your activities and results visible. Ensure your business processes run consistently. Use Microsoft Dynamics 365 as your organization’s central customer relationship and information system, build connected mobile apps with Power Apps, and gain insights from your data with Power BI.
CRM for Specific Industries
Alistar has built up in-depth expertise and experience in a number of specific sectors, such as banking and insurance, manufacturing and distribution companies, higher education, universities and business schools, and—most notably—Flemish government organizations. With Microsoft Dynamics 365, organizations are able to optimize productivity and improve service delivery and internal operations. By centralizing data from various sources in Microsoft Dynamics 365, your employees always have access to the right information and save time. Alistar automates business processes, ensures more consistent, high-quality operations, and provides insight into your organization.
IMPLEMENTING MICROSOFT DYNAMICS 365? WE'LL HANDLE YOUR PROJECT FROM START TO FINISH. FULL SERVICE!
Diagnostics and Consulting
Digital transformation is a must, but you’re not sure exactly how or where to start? Together, we’ll map out a roadmap for a new, digital workplace that will help your organization achieve its strategic goals.
To work with you to determine the next step in your organization’s digital transformation, we use the proven, innovative approach based on Microsoft Catalyst. Alistar’s employees have been trained in this Microsoft methodology, which applies the principles of “design thinking.” We identify areas for improvement within your organization to help you achieve greater success. In doing so, we consistently focus on business value to design your new digital workplace.
Approach According to Microsoft Catalyst
Microsoft Catalyst is a methodology developed by Microsoft to help organizations with digital transformation. At the heart of this approach is the “IDEA Framework” at the center, where the letters stand for the four phases of the process, namely:. Inspire, Design, Empower & Achieve:
- Inspire: We're coming up with a new, improved way of working.
- Design: We outline how we can use technology to build an optimal digital work environment.
- Empower: We provide proof of the added value for your organization.
- Achieve: You will receive a detailed project proposal that includes a budget and a schedule.
Support and Advice from Net IT
Alistar is a business/IT partner that helps you:
- to help think through where, how, and to what extent Can technology provide significant added value for your business?
- to map out the route from your current work situation to the new, improved way of working.
- to set priorities: Where should you start with your digital transformation, and how should you break it down into phases?
- to determine the most appropriate solution, taking into account the organization's maturity and existing IT applications.
- to address the needs and wishes of various departments to structure, organize, and coordinate within the organization.
- to provide a clear picture the investment costs, who will benefit from it, how the organization will improve as a result, and all of this according to a feasible timeline.
Project Implementation
When developing your new digital workplace with Microsoft Dynamics 365 and the Power Platform, you can count on the strategic insight of our analysts, the technical expertise of our developers, and the structured approach we take with every project.
These are three strengths that make Alistar the ideal partner to provide you with a CRM system and/or business applications that meet your needs. It’s no coincidence that Alistar has been a recognized Microsoft ‘Gold’ partner for years for the implementation of Customer Relationship Management and business applications using Microsoft Dynamics 365 and Microsoft Power Platform.
Our consultants are certified
At Alistar, “expertise” is not just an empty phrase. All of our consultants are certified in Microsoft Dynamics 365. So you can be sure that the people you entrust with your project have the knowledge needed to make it a success.
Projects Based on Proven Methodology
Our project approach guarantees you a high-quality implementation of a CRM system that meets your needs. You’ll know what to expect at every step of the project. You’ll get what you want, on time, and without exceeding your budget.
Data Integration
Bring together data from various sources to gain a 360° view of individuals and businesses, allowing you to get to know your customers even better and offer personalized service.
Master data management is crucial for your business. Manage, centralize, organize, synchronize, and enrich core data according to the information needs of the various departments within your organization. By integrating existing software applications and external data sources, we create a CRM application that provides a 360° view of every contact and company. All information about customers and processes is available to your employees anywhere and at any time, ensuring they can always work efficiently. Microsoft Dynamics 365 is exceptionally flexible and lends itself perfectly to data integrations with other business software and databases.
Integrate with your other business applications
Alistar has extensive experience in developing integrations between Microsoft Dynamics and accounting software packages (Briljant Account, Vero Count, Expert/M Plus – TopAccount, Inaras – Octopus, Sage DB Fact, Wings, and others) and ERP software (SAP, Infor, AS/400, Dynamics NAV, Agresso, etc.)
Connect to external data sources
Alistar integrates your CRM application with external data sources. For government organizations, for example, Net IT creates connections between Microsoft Dynamics 365 and official data sources such as the population registry, CRAB, VKBO, KSZ, and IPDC. In this way, Alistar provides a single central location where you can consolidate and analyze all relevant data.
Microsoft Dynamics 365 & Power Platform Training Courses
Alistar provides training and knowledge transfer at the start of the project, as well as during and at the end of the project.
Training is of the utmost importance in the following three areas:
- The functional overview training session at the start of the project promotes communication among participants during the analysis workshops,
- The administrator training ensures that you can take control of your CRM application yourself and
- Training your end users is a crucial factor for success when launching your new work environment.
Targeted Training
At the start of the project, training helps bring all project stakeholders on the same page and ensures they are all speaking the same language. The goal of training is to transfer knowledge to ensure that the various steps of project implementation proceed as smoothly as possible, while also teaching you how to use your Microsoft business applications.
Training for Administrators and Trainers
Alistar provides customized training for key personnel in your organization who are leading the rollout of your new business applications and/or supporting your users after go-live. During our training sessions, we’ll teach you all the skills you need to manage and configure your Microsoft business applications. In a follow-up training session, you’ll learn how to manage and support users. In addition to technical training, Alistar also provides train-the-trainer courses for those who will be training your end users.
Support and Maintenance
You want to keep your CRM system running smoothly and report any questions or issues quickly. To do so, please contact our Service Desk. This team of six certified employees provides remote support via phone and/or screen sharing. If necessary, they will come to your location.
Our own, unique Service Desk provides assistance with both functional user questions and technical issues.
You can contact our team with any questions you may have about your business application in Microsoft Dynamics 365 and Power Platform.
You can reach them by phone, email, or remote support during business hours.
As a Microsoft Tier 1 Cloud Solution Partner, we have an Advanced Support Contract with Microsoft.
This allows us to immediately log service requests with Microsoft and thus provide our customers with the best possible support.
Remote Support
You can Alistar’s Service Desk You can reach us by phone, email, or remote support during business hours. By remotely accessing your screen, our staff can usually resolve your issue or answer your question without having to come to your location. This way, you can get back to work quickly.
Dynamics 365 Update Management
Microsoft releases a new version of Microsoft Dynamics 365 every 6 months. To ensure you stay up to date with the technical upgrades, Alistar offers a Dynamics 365 Update Management Contract We monitor updates on your behalf and prepare a detailed report on the impact of each update. In this report, we also list any adjustments that may be necessary to ensure a smooth upgrade of your Microsoft Dynamics 365 environment to 100%.
Service Level Agreements
IT support contract for businesses. Choose the right Service Level Agreement (SLA) and Customer Engagement plan for your business: Essential, Extensive, or Exclusive. >> View our support contracts
Migrating Your Digital Workspace to the Cloud
Your CRM and business applications are at the heart of your company: they help you serve your customers better and enable your employees to perform at their best. With your digital workplace in the Microsoft cloud, your employees can work more flexibly and efficiently, and serve your customers even better.
You outsource responsibility for licenses, infrastructure, and maintenance so that your IT costs are predictable and you can devote more time to your core business activities. Are you ready to make the switch and migrate your digital workplace to the Microsoft cloud? Thanks to years of experience with data migrations, Alistar has developed the expertise needed to turn even the most extensive and complex migrations into success stories.
A well-thought-out project plan
Alistar is known for its structured project approach. Our roadmap for migrating your digital workplace to the Microsoft Cloud is the result of years of project experience. We begin with a technical audit to identify all components that need to be reworked and analyze the data, documents, and linked applications that need to be migrated. After fully completing and testing the data migration in a functional sandbox environment, we replicate the migration in your new production environment.
Extensive experience with complex migrations
Alistar has been migrating CRM environments since version 3 of Microsoft Dynamics CRM (released in December 2005). In recent years, we have migrated large, complex CRM environments involving significant volumes of data. Alistar has the in-house technical expertise to turn extensive and complex migrations into success stories. We work until IT works.
Why Choose Alistar?
Technical expertise
With us, you’ll gain access to extensive knowledge and specialized skills that may not be available within your team. Every consultant at Alistar is Microsoft Certified, and we have an active policy of mentoring by lead developers to ensure everyone maintains the highest possible level of expertise. Microsoft Dynamics 365 and Power Platform hold no secrets for our consultants.
We work until it works
Alistar works with you to find the best solution for your challenges, and we don’t stop until we’ve delivered on our promises. We make sure every project is a success. In short, “we work until IT works.”.
Service Desk Support
After launching your new work environment in Microsoft Dynamics 365 and Power Platform, it’s important that your employees are able to work effectively with your new business applications. Having a dedicated point of contact for functional and technical questions is a key factor in ensuring success. The Alistar Service Desk consists of seven dedicated support engineers who are happy to take this task off your hands and are available at all times during business hours. Our annual satisfaction survey consistently shows that our customers are highly satisfied with the helpfulness and problem-solving skills of the Alistar Service Desk.
Long-term relationship
At Alistar, we believe it’s important to be a reliable long-term partner. Once the necessary support for your project has been completed, an account manager will follow up with you and check in regularly. Your account manager will keep abreast of technological innovations as much as possible to identify what could be useful in helping your organization move forward.
▶︎ Increased productivity
We boost your organization’s productivity with user-friendly software that empowers your employees.
▶︎ Tailored Solutions
We’d love to learn more about your business and your specific challenges. Using Microsoft Dynamics 365 and the Power Platform as a foundation, we’ll develop the solution that best fits your needs.
▶︎ Practical Solutions
Instead of a multitude of applications, we strive to provide a centralized CRM solution that your employees will enjoy using.
▶︎ Cost-effectiveness
We'll find the most attractive options for you and make sure the total cost is as competitive as possible.
▶︎ Reliability and continuity
We work exclusively in accordance with industry standards to ensure that your CRM system remains compatible with future versions of Microsoft Dynamics 365 and Power Platform. You can be confident that your investment will continue to pay off in the long term.
▶︎ Carefree living and comfort
We make sure your business software is always up and running so you can focus entirely on your work. Our CRM Service Desk is here to help you resolve any issues that may arise.
▶︎ Ready for the Future
We keep up with the latest innovations and guide you through the process of modernization so you can take advantage of the most up-to-date CRM technology.
▶︎ Successful CRM Projects
Every CRM project has an impact on your organization. That is why thorough preparation, project support, and change management are essential.