Modernize your service with Microsoft Dynamics 365!
With Dynamics 365 Contact Center you'll get complete control about your customer service through smart automation, real-time insights, and support for multiple communication channels. Problems such as missed customer interactions, slow responses, or inefficient workflows disappear. Employees have direct access access to relevant customer information and AI-powered assistance, enabling them to faster and more effective can interact. Customers benefit from a consistent and personalized experience, regardless of the communication channel they choose.
Omnichannel Support
Provide consistent service via phone, email, chat, and social media to ensure a seamless customer experience.
AI Automation
Streamline processes with smart routing, transcription, and sentiment analysis to enable faster responses.
Insights & Reporting
Gain real-time insight into performance and continuously improve with clear dashboards and reports.
The Six Obstacles to an Efficient Service Organization
We work with numerous service organizations, and ultimately, it always comes down to the same challenges and growing pains. If you overcome these 6 obstacles, your service department will thrive!
The Planning Puzzle
Smart Planning &
Real-Time Visibility
People, materials, and assignments are like moving puzzle pieces!
The Caffeine Kick
Customer Satisfaction &
First-Time Fix Rate
If your First Time Fix Rate is low, it doesn't matter how hard your team works…
A Spanner in the Works
Efficiency & Effectiveness
of the Service Organization
Manual administrative tasks slow down your process.
The Reactive Reflex
Proactive Service
with AI & IoT
You're always playing catch-up, even though you could prevent many of these situations.
The Data Maze
Data & Processes
integrate seamlessly
You work in various systems and use various data sources.
The GPS Jammer
24/7, Omnichannel &
AI-Driven Interactions
Your customer is confused by all your service channels and, as a result, frustrated.
Proud of Our Microsoft 365 Copilot for Service Customers
[E-book] A Recipe for Resilience in the Contact Center
Discover how organizations are modernizing their contact centers with generative AI and CCaaS to enhance the customer experience and drive growth. Learn how to use AI to increase efficiency, improve customer interactions, and boost business results. Get inspired by insights from Microsoft’s research and prepare your contact center for the future.
Dynamics 365 Contact Center: Features and Capabilities
Dynamics 365 Contact Center: From omnichannel management to real-time insights—everything you need for optimal customer interactions!
✅ Omnichannel
Manage conversations across voice and digital channels on a single platform to ensure consistent service.
✅ Self-service
Offer AI-powered self-service options for faster and more efficient customer solutions.
✅ Collaboration
Integrate seamlessly with Microsoft Teams for efficient internal communication.
✅ Sentiment
Monitor customer satisfaction in real time and take immediate action when negative feedback is received.
✅ Transcript
Offer real-time transcriptions and translations to improve communication.
✅ Routing
Use AI to efficiently assign requests based on priority and skills.
✅ Reporting
Gain insight into performance through comprehensive dashboards and standard reports.
✅ Reporting
Connect external systems and Microsoft apps for seamless workflows.
AI Powerhouse Tools That Will Transform Your Customer Service!
Discover how AI can make your customer service more efficient, more personalized, and smarter!
[E-book] Generative AI Success in the Contact Center
Discover how contact centers around the world are improving their knowledge management with generative AI to enhance customer interactions. Learn how to use AI to keep knowledge up to date, work more efficiently, and optimize the customer experience. Get inspired by insights and strategies for a future-proof contact center.
Discover the power of Dynamics 365 for exceptional customer service
Unlock the full potential of your customer service with the integrated Dynamics 365 suite. Every component of this suite—from Customer Service and Contact Center to Field Service—is designed to seamless, efficient and personal customer interactions to promote. Discover how these powerful tools work together to take your service to the next level.
Dynamics 365 Customer Service
Provide consistent and personalized support across every channel, powered by AI and automation. Increase customer satisfaction and efficiency with One platform for all your service activities.
Dynamics 365 Field Service
Management and Optimize field service operations with smart planning, mobile tools, and IoT integration. Provide proactive service and increase customer satisfaction on-site.
Dynamics 365 Copilot for Service
Management and Improve customer service processes with AI-powered responses, automation, and knowledge bases. Deliver consistent service and increase customer satisfaction across all channels.
Want to take your service to the next level? Get inspired by these 3 videos
See how Dynamics 365 Contact Center transforms your customer service in just a few minutes!
Our team is here to help you!
As a Microsoft Certified Partner with a team of service experts, we’d be happy to help you determine how to provide the best possible experience for your service staff and customers.
Kristof D’Hoossche
Dynamics 365 Specialist
+32 (0)9 361 82 33