Ensuring the continuity of your organization is very important, and satisfied employees play a key role in that. Digitalization and technology can help you create a positive ‘digital employee experience’ (DEX), enabling your team to do their jobs more happily and efficiently every day.
Digital Employee Experience
Today, technology shapes every aspect of the ‘digital employee journey’ (DEX), from the moment an employee applies for a job to the moment they leave—and every moment in between. In the wake of the pandemic, technology and the digital experience have become even more crucial and can drive meaningful change within your company. That’s why it’s important to implement the right tools.
Gartner Research
For hybrid or remote digital employees, technology is the primary means of interacting with colleagues, managers, and customers. It is now up to business leaders to improve the digital employee experience (DEX) and thereby help your company attract and retain talent. To address this challenge, a strategy is needed that focuses on the employee’s entire experience with technology. While some refer to this as the “end-user experience” or the “user experience,” Gartner calls it DEX, and this strategy is supported by DEX tools.
Why Low Employee Satisfaction Has a Negative Impact
on your operating results
- Higher employee turnover
- Poor work environment
- Loss of productivity
- Higher Absenteeism Due to Illness
- A Worse Customer Experience
- Lower revenue
Microsoft Viva as an Employee Experience Platform
Microsoft Viva is an integrated Employee Experience Platform (EXP) that centralizes communication, knowledge, learning, insights, and goals. The platform is connected to Microsoft Teams, allowing your organization to extend all of its available resources into its employees’ workflows. The goal of Microsoft Viva is to create a robust Employee Experience that delivers value to your business.
The Benefits of EXM, or Employee Experience Management
Your employees:
- Are more satisfied with their jobs
- Make better-informed decisions
- They collaborate more and are more engaged
- Feel that their workload is decreasing
- Have more opportunities for professional development
- Provide better service to customers
Your organization:
- Is more efficient
- Is more productive
- Has a better work culture
- Earns a good corporate reputation for employee engagement (EX)
- Delivers a better customer experience (CX)
- Strengthens its brand and brand experience (BX)
Tips for Implementing New Technologies to Help Your Team Continue to Grow
Technology can make your employees' work a lot more enjoyable, and it's a great strategy for retaining employees. But what's the best way to implement these changes to increase employee satisfaction?
Integrated technology
Choosing technology that can be integrated ensures that your employees’ work processes are not hindered or disrupted.
Listen Carefully
It's important to take everyone's opinion on new technology into account. Your employees' insights are key to maximizing their engagement with new tools.
Ongoing training
Create a corporate culture in which new technology is a seamless part of the work. Training should be a continuous and integral part of the workday.
Provide regular updates
How do people adapt to technology? Do the tools help them do their jobs better? Do they have more time on their hands? Who uses the software the most? How and when do they use it?
Empower your employees with a solid technological foundation
Employees are eager for new technology. After all, technology gives your employees the ability to perform their tasks more productively, achieve a better work-life balance, and build stronger working relationships.
How healthy is your IT environment?
Give your IT environment a thorough health check—before things go wrong. Request a free audit, and we’ll assess your organization’s current IT situation: infrastructure, software, security, backups, work processes, and more.
This audit has a market value of €1,250, but you'll get it completely free. A unique opportunity to have your IT system scanned at no cost and with no obligations!
Our team is here to help you!
As a Microsoft Certified Partner with a team of Modern Work experts, we’d love to explore how we can provide your employees with the best possible experience.
Laura Clarysse
Microsoft 365 Sales Consultant
+32 (0)9 329 93 06
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