Microsoft CRM Archives

From CRM to Conversational CRM | On-Demand Webinar

Your users no longer have to navigate through screens, forms, and records. With Copilot, they can simply communicate using natural language.

White Paper | Can Your Organization Still Keep Up with People's Expectations?

Take your customer relationships to the next level with this white paper.

With Dynamics 365, processes run smoothly at the Flemish Oil Refinery

To ensure its future growth and become more customer-focused, Vlaamse Oliecentrale wanted to further digitize its organization and processes. Alistar supported them in this digitization project by implementing Microsoft Dynamics as an ERP and CRM platform, combined with a B2B web store.

Blueprint: Frontier Firm

Start today by identifying processes that would benefit from AI support. This blueprint will help you do that.

Niko is improving its customer service with Dynamics 365 and paving the way for AI

Centralizing Customer Information for Better Service With over 100 years of experience, Niko has built a rock-solid reputation for reliability, design, and innovation. Because they wanted to take their customer experience to the next level, they began using Microsoft Dynamics 365 Customer Engagement. A tool that would help them improve […]

E-book | Customer Service as a Driver of Growth

Take your customer service to a strategic level with AI, automation, and 360° insight into your customers.

PV CYCLE

PV CYCLE optimizes its business processes with Dynamics 365.

Footage | Dynamics Day 2025

A look back at an inspiring morning at Dynamics Day 2025 focused on the future of ERP, CRM, and AI.

The project-based approach is the perfect fit for Henco’s comprehensive digital transformation

To operate more efficiently and in a more customer-focused manner, Henco Industries needed more structured commercial processes for its 70-person sales and marketing team.

Webinar | Optimize Your On-Site Service with Dynamics 365 Field Service

Discover how AI-powered scheduling, IoT monitoring, and automation can proactively make your field service team more efficient and customer-focused.

Webinar | Transform Your Customer Service with Dynamics 365 Customer Service

Discover how Dynamics 365 makes your customer service future-proof by increasing efficiency and improving the customer experience.

E-book | Getting Started with AI

Discover how Microsoft Copilot in Dynamics 365 empowers service agents: improved productivity, customer satisfaction, and lower costs.

E-book | Generative AI Success in the Contact Center

Discover how Generative AI and smart knowledge management can transform your contact center—making it more efficient, personalized, and future-proof.

E-book | A Recipe for Resilience in the Contact Center

Discover how Generative AI & CCaaS can future-proof your contact center with efficiency, personalization, and robustness.

E-book | Global State of Customer Service Sophistication

Gain insight into the maturity of customer service worldwide and discover opportunities for growth and innovation.

E-book | AI-Powered Service Excellence

Take service to the next level: AI & Copilot accelerate field service by improving efficiency, boosting customer satisfaction, and reducing costs.

De Vlaamse Waterweg Operates More Efficiently Thanks to a New Digital Work Environment

New Digital Work Environment De Vlaamse Waterweg nv is an Externally Autonomous Agency (EVA) within the Flemish government that manages and operates all navigable waterways in Flanders (with the exception of maritime access points and ports). As a result of the sixth State Reform, De Vlaamse Waterweg was granted a new authority: enforcement on and along the waterways. For this reason, De […]