Overview by Service Level
Included in Essential
With the Essential Service Level Agreement (SLA) We offer a basic package for support and management of your business-critical applications. This SLA includes essential services for Business Central SAAS (ERP), Customer Engagement (CRM), E-Business Solutions (E-Commerce) and Modern Workplace.
Below is an overview of the key service components included in each solution for the Essential service level.
⭐ Essential Business Central
Service for You ERP system
Included:
- Best-effort response time for change requests
- General Update Release Notes
- Inspiration Sessions on New Features for One Person
- Customization Compatibility Checks
Not included:
- Discussing and analyzing changes
- Feature Management: Standard Environment and Customization
- Monitoring the Job Queue
- Monitoring Database Capacity
- License Management
⭐ Essential Modern Workplace
Service for You Modern Workplace
Included:
- License Management
- Real-time monitoring
- Backup Follow-up
Not included:
- New user or client installation
- On-site maintenance
- Firewall Checkup
- Network & Wireless Checkup
- Disaster Recovery Test
- License Renewals
- Available free disk space
- Detection of Downtime Events
⭐ Essential Customer Engagement
Service for You CRM system
Included:
- Troubleshooting Customization Errors
- General Update Release Notes
- Inspiration Session for the New Release (for two people)
- Compatibility analysis twice a year in connection with upgrades
Not included:
- Change Requests
- Advanced Active Security Monitoring
⭐ Essential E-commerce
Service for You e-commerce solutions
Included:
- Automatic error monitoring
- Resolving application errors
- Performance advice once per semester
- UX advice once per semester
- Library and framework update once per semester
- Security Management
Not included:
- Change Request
- Managed Services
What level of service is right for your business?
Compare our three SLA packages in one easy-to-read brochure and find out which support level best suits your business.
Need more support?
Check it out Extensive or Exclusive a package offering additional support and a more proactive service, or Please contact us Click here for more information.
Extensive ⭐⭐
For organizations that want a guaranteed response time and expect more proactive support. This tier provides advice, optimizations, and guidance on updates, with a dedicated point of contact to ensure continuity and efficiency.
Exclusive ⭐⭐⭐
The most comprehensive service For businesses that want maximum speed, complete peace of mind, and comprehensive monitoring. You’ll receive priority support, proactive advice on changes, and a dedicated point of contact for all your IT services.
Decision Aid
Not sure which service level is best for your business?
Use the Service Level Assistant and let us help you find the right level of support!
Contact us
Do you have a question about our SLAs? We'd be happy to help.
We're always here to help you discuss the best approach and assist you in choosing the right support.
Helena Rouan
