With the Exclusive Service Level Agreement (SLA) We offer the most comprehensive package for support and management of your mission-critical applications. This SLA ensures that you have complete peace of mind regarding your services for Business Central SAAS (ERP), Customer Engagement (CRM), E-Business Solutions (E-Commerce) and Modern Workplace.
Need help making a choice?
Fill out the Service Level Assistant and get advice from our experts.
Included in Exclusive
Below is an overview of the key service components included in each solution for the Exclusive service level.
⭐⭐⭐ Exclusive Business Central
Service for You ERP system
✅ Fastest response time To request a change
✅ Personal Update Release Notes
✅ Inspiration Sessions on New Features
✅ Checks for customization compatibility
✅ Standard feature management environment
✅ Monitoring the job queue
✅ Monitoring database capacity
✅ License Management
❌ Discuss and analyze changes
❌ Custom Feature Management
⭐⭐⭐ Exclusive Modern Workplace
Service for You Modern Workplace
✅ Fastest response time on change requests
✅ New client installation
✅ On-site maintenance
✅ Firewall Checkup
✅ Network & Wireless Checkup
✅ Disaster Recovery Test
✅ License Renewals
✅ User License Management
✅ Real-time monitoring
✅ Backup Monitoring
✅ Available free disk space
✅ Detection of downtime events
⭐⭐⭐ Exclusive Customer Engagement
Service for You CRM system
✅ Personal Update Release Notes
✅ Inspiration session for three people
✅ Compatibility analysis in light of upgrades
✅ Advanced Active Security Monitoring
❌ Change Request
⭐⭐⭐ Exclusive E-commerce
Service for You e-commerce solutions
✅ Automatic error monitoring
✅ Fixing application errors
✅ Performance advice
✅ UX advice
✅ Library & framework update
✅ 24/7 Managed Services
✅ Security Management
❌ Change Request
Compare the three service levels
See the differences and features of our SLA packages in a single brochure.
Need basic support?
Check it out Essential basic support package or Extensive for more proactive support or Please contact us Click here for more information.
Extensive ⭐⭐
For organizations that want a guaranteed response time and expect more proactive support. This tier provides advice, optimizations, and guidance on updates, with a dedicated point of contact to ensure continuity and efficiency.
Essential ⭐
Essential offers guaranteed response times, functional support, and root cause analyses for P1 incidents, so you can resolve issues faster and more efficiently.
Not sure which service level is best for your business?
Use the Service Level Assistant Let us help you find the right level of support!
Do you have a question about our SLAs? Contact us!
Still haven't found what you're looking for?
Our team is here to help you!
We're always here to help you discuss the best approach and assist you in choosing the right support.
Helena Rouan
Customer Success Specialist
helena.rouan@alistar.net
+32 (0)9 274 28 27
