Overview by Service Level
Included in Extensive
With the Comprehensive Service Level Agreement (SLA) We offer a comprehensive package of support and management services for your mission-critical applications. This SLA includes essential services for Business Central SAAS (ERP), Customer Engagement (CRM), E-Business Solutions (E-Commerce) and Modern Workplace.
Below is an overview of the key service components included in each solution for the Extensive service level.
⭐⭐ Essential Business Central
Service for You ERP system
Included:
- Guaranteed response time for change requests
- General Update Release Notes
- Inspiration Sessions
- Standard Feature Management Environment
- Monitoring the Job Queue
- Monitoring Database Capacity
- License Management
Not included:
- Customization Compatibility Checks
- Discussing and analyzing changes
- Custom Feature Management
⭐⭐ Essential Modern Workplace
Service for You Modern Workplace
Included:
- New User and Client Installation
- Review or analysis of changes
- On-site maintenance
- License Renewals
- License Management for Users
- Real-time monitoring
- Backup Monitoring
- Available free disk space
- Detection of Downtime Events
Not included:
- Firewall Checkup
- Network & Wireless Checkup
- Disaster Recovery Test
⭐⭐ Essential Customer Engagement
Service for You CRM system
Included:
- Troubleshooting Customization Errors
- General Update Release Notes
- Inspiration Sessions for New Releases
- Compatibility Analysis in Relation to Upgrades
Not included:
- Change Request
⭐⭐ Essential E-commerce
Service for You e-commerce solutions
Included:
- Error Monitoring
- Resolving application errors
- Performance Advice
- UX Advice
- Library & Framework Update
- Security Management
Not included:
- Managed Services
- Change Request
What level of service is right for your business?
Compare our three SLA packages in one easy-to-read brochure and find out which support level best suits your business.
Do you need more support, or just basic assistance?
Check it out Exclusive or Essential a package offering additional support and a more proactive service, or Please contact us Click here for more information.
Exclusive ⭐⭐⭐
The most comprehensive service For businesses that want maximum speed, complete peace of mind, and comprehensive monitoring. You’ll receive priority support, proactive advice on changes, and a dedicated point of contact for all your IT services.
Essential ⭐
Essential offers guaranteed response times, functional support, and root cause analyses for P1 incidents, so you can resolve issues faster and more efficiently.
Decision Aid
Not sure which service level is best for your business?
Use the Service Level Assistant and let us help you find the right level of support!
Contact us
Do you have a question about our SLAs? We'd be happy to help.
We're always here to help you discuss the best approach and assist you in choosing the right support.
Helena Rouan
