Record Management at Agencies
Records management is the beating heart of many government processes, but it is often a source of frustration as well. At Alistar, we help Flemish agencies streamline, centralize, and digitize their case management.
We combine process knowledge, integration expertise and Compliance with the Web Universe, so that your service is ready for AI-powered workflows and smart collaboration. This is how we turn records management into a strategic asset rather than an operational burden.
Proud of Our References with the Flemish Government
The Challenges of Records Management in the Flemish Government
✅ How Alistar Helps with Case Management Within the Flemish Government
We tackle records management with a standardized process solution, built on Dynamics 365 and tailored to the needs of Flemish government agencies. Our approach offers a central platform in which files are managed digitally, linked to processes, and accessible to all relevant departments.
We provide:
- Centralized File Storage: all information in one place, with a clear structure and version control.
- Automated Follow-Up: Workflows and tasks are generated automatically, which drastically reduces the risk of errors and the need for manual administration.
- Cross-departmental collaboration: Thanks to shared dashboards and roles, different departments can collaborate efficiently on a single case.
- Real-time reporting: Decision-makers gain immediate insight into lead times, status, and bottlenecks.
- Full traceability: Every action is logged, ensuring transparency and auditability.
- Webuniversum Compliance: Our solution complies with all UX and accessibility standards set by the Flemish government.
- AI-ready: With Copilot Agents and Azure AI, we support smart case analysis, automated suggestions, and proactive service delivery.
In short: we turn records management into a streamlined, transparent, and forward-looking process, fully integrated into the Flemish government’s digital ecosystem.
[E-book] GovernmentOS
Would you like to find out how government organizations bring their processes, data sources, and services together on a single integrated platform?
Read our casebook and discover how organizations such as Vlaio, OVAM, and De Vlaamse Waterweg are digitizing their operations using reusable building blocks, smart integrations, and scalable technology.
Why Alistar Is the Right Partner for the Flemish Government? 💡
At Alistar, we combine a process approach with in-depth process and integration expertise. Our solutions are WebUniverse-compliant, built entirely on the Microsoft stack and ready for the future with AI and Copilot Agents. This is how we help organizations digitize faster, smarter, and more securely—all tailored to their operations and in line with the Flemish Digital Strategy.
Microsoft stack: robust, scalable, and secure
Our solutions are built on the Microsoft stack, including Dynamics 365, Power Platform, Copilot and Azure. This means that we use technology that:
- Proven to be reliable is in complex environments such as the government.
- Scalable ranges from small departments to full-scale agencies.
- Safe and Compliant complies with the GDPR and government standards.
- Integrates seamlessly with existing Microsoft environments within the Flemish government.
Dynamics 365 provides powerful process automation and data management, Power Platform enables rapid development of custom apps, and Azure offers the cloud infrastructure needed for performance and compliance.
AI-ready: Smart and Proactive Services
Our solutions are AI-ready thanks to integration with Copilot, Copilot Agents and Azure AI. This makes it possible to:
- Proactive assistance to provide to citizens and government employees.
- Smart Automation to be applied in case files, applications, and communications.
- Data-driven insights to generate for policymakers.
We build solutions that are ready for the future of digital government, with AI driving greater efficiency and ease of use.
Integrations with Flemish government agencies
We know how it is the Flemish government's integration framework Through and through. Our solutions integrate seamlessly with:
- MAGDA (authentication, data sharing)
- CRAB & GRB (address and geographic data)
- ESRI (GIS Integrations)
- Other relevant platforms and data sources
This is how we ensure seamless collaboration between systems and departments.
Complies with the Flemish Digital Strategy 2025
Our approach aligns seamlessly with the Flemish Digital Strategy 2025, with a focus on:
- Data-Driven Work
- Proactive and Inclusive Service
- Digital Security and Transparency
- User-friendly interfaces in accordance with Webuniversum
We are helping to build a government that is ready for tomorrow.
[Case] New Digital Work Environment at De Vlaamse Waterweg
With Alistar as its technical partner, Vlaamse Waterweg succeeded in realizing its vision of information-driven enforcement using Microsoft Dynamics 365 and Power Platform.
Discover our proven approach to Flemish government processes
From paper files to digital service portals, at Alistar we’ve built up in-depth expertise in 12 key government processes. With our standardized approach, based on Dynamics 365 and the Microsoft stack, we help agencies operate more efficiently, smarter, and in a more user-friendly way. Below is an overview of the processes where we make a difference.
✅ File Management
We help agencies manage cases centrally, digitally, and in a traceable manner using our standard process in Dynamics 365. This promotes clarity, collaboration, and control.
✅ Grant Management
Grants require transparency, follow-up, and clear communication. Our approach automates the entire grant process: from application to disbursement, including reporting and validation.
✅ Permit Management
Permit processes are complex and sensitive. We digitize the entire process using smart forms, automated checks, and clear status updates, all in full compliance with regulations.
✅ Enforcement
From findings to follow-up and sanctions: enforcement requires a structured approach. Our solution supports inspectors and policymakers with digital workflows, case management, and reporting.
✅ Customer Relationship Management
Government agencies work with citizens, businesses, and partners. Our relationship management process centralizes all interactions and touchpoints, making communication more personalized, efficient, and traceable.
✅ Event Management
From informational sessions to campaigns: we help government agencies plan, manage, and track events and communications digitally, including registrations, reminders, and evaluations.
✅ Online Service Portal
A modern online service portal is more than just a form. We build user-friendly digital service portals that are integrated with back-office processes and compliant with the Webuniversum, ready to deliver proactive service.
✅ Citizen Portals
Citizen portals are the digital face of the government. We provide secure, accessible, and personalized portals that give citizens insight into their records, applications, and rights.
✅ Dynamic forms
Smart forms make all the difference. We build dynamic forms that adapt to the user, validate automatically, and link to the appropriate processes.
✅ Partner Relationship Management
Agencies collaborate with external partners, ranging from local governments to nonprofit organizations. Our solution provides an overview, facilitates collaboration, and enables the tracking of partner cases and communications.
✅ Case Management
Complex cases require flexible case management. We offer a solution that allows you to track cases across departments, with clear roles, tasks, and statuses.
✅ Digital Contact Center
Citizens expect quick and accurate responses. Our digital contact center integrates all communication channels and links them to case files and processes, with AI support from Copilot.
Our team is here to help you!
As a Microsoft Certified Partner with a team of service experts, we’d be happy to help you determine how to provide the best possible experience for your service staff and customers.
Kristof D’Hoossche
Dynamics 365 Specialist
+32 (0)9 361 82 33