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Challenges

I can't find my ticket on the portal (anymore)

The Ticket Overview displays tickets with the status "Open." By selecting in the filter

Why can I view a ticket without logging in?

After creating a ticket, you'll receive an email with a link to the

How do I re-enable my cookies to access the Alistar customer portal?

If you do not accept cookies, you will not be able to access the Alistar customer portal, for example

How do I reset my password for the Alistar Exact and Business Cloud portal?

If you have forgotten your password for the Alistar Exact and Business Cloud portal, click

How do I view (open) tickets in the Alistar Exact and Business Cloud portal?

By following the steps below, you can view your open and resolved tickets in the portal

How do I create a service desk ticket in the Alistar Exact and Business Cloud portal?

Follow the steps below to create a new service desk ticket in Exact and

How can I easily submit a consulting request?

Would you like advice or to have certain (renovation) work done? If so, follow the steps below to submit a request

How do I submit a Request for Change?

Do you have any additional or revised requests regarding a current project or a project?

Change the Business Cloud MFA method to the mobile app

Steps to switch from MFA to a mobile app Once Alistar has your account

Change Your Password via Customer Self-Service (CSS)

Change Your Password in the Business Cloud You can change your password in the Business Cloud

How do I configure Microsoft Edge for the Business Cloud?

Microsoft will stop supporting Internet Explorer 11 on June 15, 2022. Effective immediately

Activation Issues: How Do I Activate Microsoft (Office) 365?

If you see one of the following messages: ‘ACCOUNT HAS NOT BEEN VERIFIED,‘ ‘Unlicensed Product,‘ or ‘Non-commercial”

Become an expert in Microsoft Office: Everything You Need to Know About Training Options!

Microsoft Office 365 consists of a large number of applications with thousands of features to help you work more effectively

How can I enable multi-factor authentication (MFA) for Microsoft Office 365?

With Multi-Factor Authentication (MFA), you add an extra layer of authentication to log in

How can I set up email from Microsoft Office 365 on my Android smartphone?

Here's how to set up email via Office 365 on an Android smartphone

How can I set up email from Microsoft Office 365 on my Apple smartphone?

Setting up email via Microsoft Office 365 on an Apple smartphone involves the following steps:

How do I change my Microsoft (Office) 365 password?

In 3 steps, we'll explain how to reset your Microsoft Office 365 password

Solution for the "ACCOUNT IS NOT VERIFIED" error in Microsoft Office 365

This article provides a solution for the "ACCOUNT IS NOT VERIFIED" message in Office 365.

How do I choose a strong password for my Business Cloud account?

Choosing a strong password is crucial for the security of your Business Cloud domain account. 

How do I log in to the Business Cloud?

Logging in to the Business Cloud: You can do this through two different portals, each with its own

Questions?

Do you have questions about an FAQ article, or do you need further assistance? Please contact Support.