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How long is my Exact Financials license valid?

Your Exact Financials license is typically tied to your Progress maintenance contract. For this reason, your Exact Financials license may not expire. You can check the expiration date of your Exact Financials license via the menu path [Menu > System > Setup > License Voucher > Maintenance]. Are you using the client? […]

How do I renew my Exact Financials license?

You can download the license for your Exact software from the Exact Customer Portal via this link. Don’t have access to the Customer Portal? Please let us know! You can make your license changes via the menu path [Menu > System > Setup > License Voucher > Import]. Are you using the client? If so, follow the […]

Exact Globe License

You can easily check when your Exact Globe license expires. Via the menu path [☰ > About > License], you can check the expiration date of your license for each accounting system. You must renew your license every year. This license is available on the Exact Customer Portal and can be found via this link. […]

Exact Synergy License

You can easily check the expiration date of your Exact Synergy license. Through the menu path [Modules > System > Setup > License > Info], you can check the expiration date of your Exact Synergy license. You must renew your license every year. This license is available on the Exact Customer Portal and can be […]

Exact Financials License

Your Exact Financials license is typically tied to your Progress maintenance contract. For this reason, your Exact Financials license may not expire. You can check the expiration date of your Exact Financials license via the menu path [Menu > System > Setup > License Voucher > Maintenance]. If you are using the desktop […]

When will the salary update be made available in Exact Globe?

At the start of each new calendar year, the pension funds announce the changes that apply to them and that will take effect in the coming year. As soon as these changes are published, Exact Software will ensure that the pension components of the collective bargaining agreements it supports are updated accordingly. These updates will be made available via a service pack update from […]

How long is my Exact Globe license valid?

You can easily check when your Exact Globe license expires. Using the menu path [☰ > About > License], you can check the expiration date of your license for each accounting system.

How do I request access rights to the Alistar customer portal?

The primary contact within the organization manages access rights for his or her colleagues. If you are the primary contact and do not yet have an account for the Customer Portal, you can request one by contacting the Service Desk. A Service Desk representative will create an account for you, and you will then receive a link that allows you to […]

I can't find my ticket on the portal (anymore)

The Ticket Overview displays tickets with the status "Open." If you select "Resolved" or "Accepted" in the filter, you'll also see the tickets with those statuses. If you select "Empty" for the status, all tickets will be displayed. 

Why can I view a ticket without logging in?

After creating a ticket, you will receive an email with a link to the ticket. You can view the ticket without logging in for up to 7 days; after that, the link will become inactive for users without login credentials, and you will need to log in to view the ticket.  You can request login credentials by sending an email with […]

How do I re-enable my cookies to access the Alistar customer portal?

If you do not accept cookies, you will not be able to access the Alistar customer portal, for example, via the link you receive by email after creating a ticket. You can resolve this by following these steps: Clicking “Change Your Consent” will reopen the Cookie Statement as a pop-up at the bottom of […]

How do I view (open) tickets in the Alistar Exact and Business Cloud portal?

By following the steps below, you can view your open and resolved tickets in the portal. 1. Log in to the Exact and Business Cloud portal using your credentials. Don’t have login credentials yet? Read here to learn how to request access to the portal. 2. In the menu on the left, click ‘Service Desk’ (see screenshot below). 3. By default, the Service Desk screen displays the […]

How do I create a service desk ticket in the Alistar Exact and Business Cloud portal?

Follow the steps below to create a new service desk ticket in the Exact and Business Cloud portal. 1. Log in to the Exact and Business Cloud portal using your credentials. Don’t have login credentials yet? Read here to find out how to request access to the portal. 2. In the menu on the left, click ‘Service Desk.’ 3. Then click the ‘New’ button. There […]