How can I easily submit a consulting request?
Would you like advice or to have certain (configuration) tasks performed? If so, follow the steps below to submit a request for consulting services through the portal. 1. Log in to the Exact and Business Cloud portal using your credentials. Don’t have login credentials yet and are you one of our customers? Read here to find out how to request access to the Alistar customer portal. Not a customer yet? […]
How do I submit a Request for Change?
Do you have an additional or revised request regarding a current project or a project that was completed earlier? If so, follow the steps below to submit a change request through the portal. 1. Log in to the Exact and Business Cloud portal using your credentials. Don’t have login credentials yet? Read here to find out how to request access to the portal. 2. Click in […]
Change the Business Cloud MFA method to the mobile app
Steps to Switch from MFA to the Mobile App Once Alistar has set up your account for MFA, you’ll initially receive a call from Microsoft when you log in to the Alistar Business Cloud. You can change this method so that you can use the Microsoft Authenticator app to approve logins from now on. We […]
Change Your Password via Customer Self-Service (CSS)
Changing Your Password in the Business Cloud In the Business Cloud, you can change your password through our CSS service. As a user, you’ll receive an email 10 days before your password expires with instructions on how to change it: In this email, you can change your password immediately or register for the CSS. Change Password When […]
How do I configure Microsoft Edge for the Business Cloud?
Microsoft will stop supporting Internet Explorer 11 on June 15, 2022. As of now, you can also connect to the Business Cloud using Microsoft Edge, Microsoft’s new browser. You can set it up by following these steps, which are also demonstrated in this video: Step 1. Open Microsoft Edge (not in […]
Activation Issues: How Do I Activate Microsoft (Office) 365?
If you see one of the following messages in Microsoft (Office) 365: ‘ACCOUNT IS NOT VERIFIED,‘ ‘Unlicensed Product,‘ or ‘Non-Commercial Use,‘ your account has not been activated correctly. In this FAQ, we’ll explain how to activate it correctly. Step 1. Sign in with the correct account. It’s possible that […]
Become an expert in Microsoft Office: Everything You Need to Know About Training Options!
Microsoft Office 365 consists of a wide range of applications with thousands of features designed to help you work more effectively, but are you using them properly? In this FAQ, we’ll explain the best ways to train yourself in Microsoft Office 365. 1. Getting Started with Microsoft Office 365 If you’re completely new to […]
How can I enable multi-factor authentication (MFA) for Microsoft Office 365?
With Multi-Factor Authentication (MFA), you create an additional layer of authentication to log in to Microsoft Office 365. If an administrator has enabled MFA in the Office Admin Portal, the employee must do the following to use MFA: Step 1. Download the Authenticator app Download the Microsoft Authenticator app from the […]
How can I set up email from Microsoft Office 365 on my Android smartphone?
Setting up email via Office 365 on an Android smartphone involves the following six steps: Step 1. Update the Gmail app to the latest version. Open the Google Play Store app on your phone. Type ‘Gmail’ in the search bar, then select Update. If the update option isn’t available, you’ll […]
How can I set up email from Microsoft Office 365 on my Apple smartphone?
Setting up email via Microsoft Office 365 on an Apple smartphone involves the following five steps: Step 1. Go to Settings on the device, scroll down to Mail, and tap Accounts > Add Account. Note: If your device hasn’t been updated to iOS 10, go to Settings > Mail, Contacts, Calendars > Add Account. Step 2. Select Exchange. Step […]
How do I change my Microsoft (Office) 365 password?
In 3 steps, we'll explain how to change the password for your Microsoft Office 365 account. Step 1. Go to Outlook. Go to https://outlook.office.com and sign in with your email address and password. Note: Has your password expired? (If not, skip to Step 2.) If so, you’ll immediately see the dialog box below to […]
Solution for the "ACCOUNT IS NOT VERIFIED" error in Microsoft Office 365
This article provides a solution for the "ACCOUNT IS NOT VERIFIED" error in Office 365. After following the steps in this article, this issue will be resolved by the next time you sign in. Step 1. Close all Office applications if they are running (Word, PowerPoint, Outlook, Excel, Skype, or Teams). Step 2. Open Word and create a blank document. […]
How do I choose a strong password for my Business Cloud account?
Choosing a strong password is crucial for the security of your Business Cloud domain account. When you create a Business Cloud domain account, you’ll initially receive a password generated by us to log in. It’s important that you change this to a password of your own choosing as soon as possible. For passwords in […]
How do I log in to the Business Cloud?
Logging in to the Business Cloud: You can do this through two different portals, each with its own benefits: 1. Log in via portal.advisie.nl. You can only log in through this portal using Internet Explorer. With this version, you do gain access to functions from your own computer in the cloud, allowing you to print locally and perform similar tasks in […]
Where is the Business Cloud data stored?
The Business Cloud is based on Microsoft Azure. Therefore, the data from our Business Cloud is stored in the Microsoft data center in Amsterdam. As a result, the data is stored in accordance with European guidelines.
What is a business cloud?
Business Cloud The business cloud is a data center where business software is hosted, so that you can access it anywhere and anytime via the internet. You can think of it as a service in which the infrastructure is supported by a third party. A business cloud offers various options and services to manage the infrastructure in […]
How do I check whether the integration with Exact Globe is working properly?
Exact Synergy can be integrated with Exact Globe in several ways:
When does my Exact Lightweight Integration Server (ELIS) license expire?
Exact Lightweight Integration Server (ELIS) is a composite solution for hosting external solutions, such as Exact Integration for integration between Exact Synergy and Exact Globe. You must renew the application’s license before the expiration date. To view the license expiration date, open the ‘Exact Lightweight Integration […]” program
ESE – End of Support for Basic Authentication for SMTP in Office 365
Exact Synergy Enterprise Microsoft has announced that support for Basic Authentication on SMTP within Office 365 will end in September 2025. This applies to sending emails (SMTP). Support for incoming email was already discontinued in 2023. Applications such as Exact Synergy Enterprise often use SMTP with Basic Authentication. […]